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Forum Discussion
New - NetGear Orbi Firmware Version 2.3.0.32 now available...
FW 2.3.0.32 is now available on our support site :
https://www.netgear.com/support/product/RBK50.aspx#download
RBR/RBS 50 Series Only.
To manually update the firmware, there is a need to ...
If performance is bad at point blank range it does sound like a hardware issue. Is the hardware under warranty?
You may need to explain a few things.... not sure when you purchased your unit... it comes with a period of warranty.
If performance is bad, I would start out by updating firmware to the .32 version and then fully explaining your setup here and what you think your issues are.
I would do that under a new thread to gain the full attention of all.
- This is my 2nd replacement unit as the first setup the wall satellite decided to brick itself when an automatic firmware installation happened around 5 months ago. So have had the replacement around 4 months all seemed to work ok at first. Noticed the drop in WiFi around a month ago but put it down to a bug in the firmware, so have waited for a new release to see if the problem would rectify itself.
Both units are on the latest available firmware from the orbi site, The rbr40 is in the hallway in ap mode as the current providers router is set in bridge mode with an ethernet connection between the two. The wall satellite (rbw30) is set up around 10 meters from the rbr40 in another room plugged in around a metre from the ground. Using WiFi anyalzer app on Android phone when standing directly above rbr40 the signal strength shows 60dBm walk a metre away from the rbr40 and the signal drops to 80dBm. For all other signals whether it's the wall satellite 5ghz or 2.4 or 2.4ghz on the rbr40 the signal strength is hitting 40dBm or higher and the same for the backhaul channel on the rbr40 that shows 30dBm when on top of router. Have changed channels, played around with various settings, transmitter power, fast roaming etc. But the problem still exists that's what makes me think it could be a hardware problem, potentially a faulty 5ghz radio transmitter?? The 5ghz network still works within the house but all devices are connecting to the wall satellite and refuse to connect to the 5ghz router as the signal is too weak. Looks like I may have to return the item back to Amazon or put up with the defect??- You should not have to tweak.. sounds like hardware. Best to take care while under warranty.
I recommend manually updating FW using a wired connected PC with the router or satellites for FW updates to help avoid problems when using Auto Update.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Wall satellite the only satellite you have with the RBR40? No RBS units?Turn OFF the RBW and reboot the RBR40 and test wifi range. Do you get connections and range with out the RBW?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What is the home building materials made up of?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try enabling Beamforming and MIMO.
Beer79 wrote:
This is my 2nd replacement unit as the first setup the wall satellite decided to brick itself when an automatic firmware installation happened around 5 months ago. So have had the replacement around 4 months all seemed to work ok at first. Noticed the drop in WiFi around a month ago but put it down to a bug in the firmware, so have waited for a new release to see if the problem would rectify itself.
Both units are on the latest available firmware from the orbi site, The rbr40 is in the hallway in ap mode as the current providers router is set in bridge mode with an ethernet connection between the two. The wall satellite (rbw30) is set up around 10 meters from the rbr40 in another room plugged in around a metre from the ground. Using WiFi anyalzer app on Android phone when standing directly above rbr40 the signal strength shows 60dBm walk a metre away from the rbr40 and the signal drops to 80dBm. For all other signals whether it's the wall satellite 5ghz or 2.4 or 2.4ghz on the rbr40 the signal strength is hitting 40dBm or higher and the same for the backhaul channel on the rbr40 that shows 30dBm when on top of router. Have changed channels, played around with various settings, transmitter power, fast roaming etc. But the problem still exists that's what makes me think it could be a hardware problem, potentially a faulty 5ghz radio transmitter?? The 5ghz network still works within the house but all devices are connecting to the wall satellite and refuse to connect to the 5ghz router as the signal is too weak. Looks like I may have to return the item back to Amazon or put up with the defect??well updated to the latest firmware on my new orbi's and this is what i've found so far
1) still no improvement in connection with satellites after reboot of main orbi, still takes 5 minutes plus for the satellites to show in the status of software.
2) connection for satellites, still show as 5ghz wifi even though one is using wired backhaul
3) still no access via mobile app if connected via a satellite
4) accessing gui interface of satellite from pc can be slow
5) wired satellite knows which devices are connected via wire, so knows connected via wire
6) satellite using wifi backhaul, constantly disconnecting (approximately 25ft away from main orbi) and going through config sync again
