NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New Orbi Setup now no disconnects on iPad and other devices
I have just installed a new orbi setup with router and 1 x satellite. I struggled for 2 days trying to work out why some devices iPad 2 and an Android Phone were disconnecting on a very regular b...
My nightmare still continue....What I do not get the analysis is why only ios devices are suffering the sudden disconnections. If the were a problem of communication between the hub and the satellite won't all devices be affected equally? The access point is located on the room above the satellite. when measuring speed, the satellite is able to keep amazing internet speeds hence I take it as a sign that the distance between the two devices is acceptable. Moreover, all other devices on my house, even the one on the far reaching places keep a good connection except iPads....
I really do not know what to do....
Ok, we need to take great care here to ensure we are 100% that the following statements are true.
1: ONLY iOS devices are disconnected, never any non iOS devices.
2: When more than one iOS device is associated to the satellite at the same time a disconnection occurs, all of those iOS devices are disconnected.
3: When the iOS devices are disconnected from the satellite, all non-iOS devices remain connected.
Are these three statements true? If so, it is possible that you have a problem that is not related to the satellite itself.
But, and this is very improtant, if just one of these statements is not 100% true then your problem will be with the satellite not with the endpoints.