New Orbi Setup Slow on VPN Sites and With Ethernet Connection

Question

I just purchased the Orbi router with 3 satellites. &nbsp;My internet speed is super fast but I keep getting issues while connected via ethernet directly to the router. &nbsp;The wifi in the house is great, no issues. &nbsp;But the computer that is connected directly to the router via ethernet is inconsistent and has issues. &nbsp;I'm also having really slow and problematic connections issues when logging into my companies VPN. &nbsp;Any advice?

plemans · Answer

1. what Orbi model do you have?&nbsp;
2. what firmware is on it?&nbsp;
3. what modem/gateway is the orbi connected to?&nbsp;
4. Its ONLY when connected to your work vpn? Because many times the vpn is the bottleneck

kcampbel44145 · Answer

Orbi Model: RBR750Modem: Technicolor CG4236Firmware: V4.6.9.11It is not only VPN. It’s hit or miss. Sometimes great other times terrible. It also seems to do better when not connected to Ethernet and just using Wi-Fi which is counterintuitive. Thank you!

plemans · Answer

That modem has its own internal router. It causes a double nat.&nbsp;
A double nat happens when you cascade more than 1 router. https://kb.netgear.com/30186/What-is-Double-NATFixes? There’s 3 options but only use 1. 1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. 2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features. https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

kcampbel44145 · Answer

I called Breezline - very bad customer service. &nbsp;They told me to disable DHCP. &nbsp;I went into the modems settings and did that. &nbsp;This has not helped. &nbsp;Does that seem like the same thing as putting the modem into pass through mode? &nbsp;Also, I did see that the router on that modem was turned on but it's a totally different SSID that I didn't even recognize. &nbsp;This did NOT help. &nbsp;When my MacBook is connected to the orbi via ethernet it just perform right. &nbsp;Wireless seems to be great. &nbsp;And every other device (and there are a lot of them) in the house do great on WIFI. &nbsp;Something's not right with the ethernet situation.

FURRYe38 · Answer

Disabling DHCP is not enough and not same and putting the modem in to bridge mode.
Try option #2 mentioned in the suggestion list. Put the modem back into its configuration as before then setup the modems DMZ for the RBR.&nbsp;

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New Orbi Setup Slow on VPN Sites and With Ethernet Connection

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