NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hmessing's avatar
hmessing
Aspirant
May 28, 2020

No Devices connecting to satellites

(Model is actually RBR40 but it's not in list)  

We have an RBR40 with 2 plugin satellites.  We've had it about 1 1/2 years.  Not too long ago i updated the firmware to v2.3.5.32.  Yesterday I noticed that none of our devices are connecting to either satellite.  I've rebooted it and some show up for a minute then switch back to router. I've got the router in our office on the main floor, one upstairs and just moved the other one to the basement because we have our tv/xbox down there and thought it would help with buffering issues on the tv.  Is it an issue with the latest firmware?

 

Thanks.

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 28, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    It's up to devices to pick and choose where they connect too.

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

     

     

    • hmessing's avatar
      hmessing
      Aspirant
      May 28, 2020

      What Firmware version is currently loaded? v2.3.5.32
      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? att arris model bgw210-700 - wifi is turned off
      It's up to devices to pick and choose where they connect too.

       

      What is the size of your home? Sq Ft? 2,394
      What is the distance between the router and satellite(s)? it's more than 30 feet but worked perfectly fine when we first set it up. i moved one closer this morning and sat right by it with phone and it still didn't connect to it.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 28, 2020

        Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

         

         If you go sit near an RBS, you have to turn OFF the devices wifi radio for seconds then back on, then the device should connect to the RBS. Again, Devices will pick and choose where they connect too.