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Forum Discussion
AdrianM
Oct 06, 2025Tutor
'No internet connection' attempted fix fail
Now I'm in a pickle. I've been suffering frequent losses of internet connectivity. All devices are accessible over the LAN but report 'no internet'. Power cycling the RBR50 restores connectivity for ...
FURRYe38
Oct 06, 2025Guru - Experienced User
I recommend using the ERASE button on the RBRs web page to trigger a good ERASE and factory reset. Do this while ths RBS are also connected as it should reset the RBS as well. After you trigger the ERASE and, have the WAN port disconnected from the modem. After the system is rebooting, give it about 5 minutes for the RBS to auto connect to the RBR. You can then begin to walk thru the setup wizard and manually setup the system, while still not connected to the ISP modem. You should already have FW files for the RBS and RBR already on your PC if you need to downgrade or use voxels FW. You can disable Auto Update as well on the RBRs web page while it's not connected to the ISP modem. Helps prevent the system from auto updating.
AdrianM
Oct 06, 2025Tutor
You can disable Auto Update as well on the RBRs web page while it's not connected to the ISP modem.
I can't see that option anywhere - was it only available in earlier firmware versions? Otherwise which page is it on?
- FURRYe38Oct 06, 2025Guru - Experienced User
Sorry I thought it was on the 50 series however probably wasn't migrated to that model. So you'll need to have the RBR disconnected from the ISP modem while you do Factory resets and downgrade to what ever your attempting to get on it. Once you have it on voxels, I believe his prevents the system from updating since AU is still active on his FW.
NG stock FW, you'll have to use most current FW version as downgrading stock FW back to something older, will probably just re-update the system.
AdrianM wrote:
I can't see that option anywhere - was it only available in earlier firmware versions? Otherwise which page is it on?