No products registered under your profile

Question

My Orbi is actually a model RBR20, but the pull-down list doesn't include that model, and it will not allow me to manually add it.&nbsp; I have registered my Orbi system, and have a confirmation e-mail that the registration was recieved, but when I log into support with my password, it says "No products registered under your profile."&nbsp; I have contacted support by telephone regarding this issue, and they said it was a computer problem on their end, and to wait a couple of weeks? to see if it is fixed.&nbsp; It is now more than a couple of weeks, and it still doesn't work. &nbsp; This is kind of nuts?&nbsp; Is there a solution?

FURRYe38 · Answer

DarrenM
Christian_R
&nbsp;

Christian_R · Answer

Hello eddie80,&nbsp;

&nbsp;

We apologize for your experience with registering your Orbi device. I have sent you a message, please respond at your earliest convenience.&nbsp;

&nbsp;

~Christian&nbsp;

tiigerzz · Answer

I tried to register my Orbi RBK50 AC3000 but unable to. It kept giving me an error. Please help.

krlesch · Answer

I have the same issue with my RBR50 &amp; two RBS50 satellites - no products registered under your profile.&nbsp; I registered by system the day I bought it from Costco.&nbsp; What to do now?

FURRYe38 · Answer

krlesch
tiigerzz
Blanca_O
&nbsp;
You'll need to contact NG support on the phone and have them help you directly.&nbsp;

Forum Discussion

No products registered under your profile

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