No Wifi, but Ethernet works fine

Thanks for the reply!

I can contact the original ISP tomorrow. I initially ruled them because of the hardwired devices having no issues. 

those devices have access to the internet as normal because they are plugged into the Ethernet of the RBR50. They cannot access orbilogin.com for me to be able to view the advanced settings of the router. I’ve tried the IP address and various routerlogin.net stuff in the url and it just redirects back to the netgear website. 

ORBI63 is the factory SSID. It does appear as an available network on any device I’ve tried. Scanning the QR code just gives error that it cannot connect.