NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

GSSS's avatar
GSSS
Aspirant
May 24, 2019

not accepting password

i am constantly being kick off the orbi network then need to rejoin. sometimes it accepts the password but usually it doesn’t -even when shared by another device that is connected. any ideas?

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 24, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    What wireless device do you have that is experiencing this issue? 

    Have you forgotten the wireless profile ON this device, reboot then try to reconnect? 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using?

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings.

    • GSSS's avatar
      GSSS
      Aspirant
      May 28, 2019

      Firmware 2.3.1.58

      The Orbi is connected to a Hiton Router which is connected to an Aries modem M#TE502G

      All devices  ( iphones, ipads, TV, etc) seem to be affected from time to time. One minute they work great - the next minute the wireless drops out on one or two - although a connected device right next to one that drops out can be working fine. Then it asks for a password. Sometimes it will accept the password and sometimes it won't. The password has never changed. When another device (which is on the Orbi wireless) shares the password with the device that has been kicked out, it won't accept that either.

      The satellites are less than 30 feet away from the router.

      I am a neophyte here...How do I check and/or select what channel I am using?

      There are few Wifi neighbors but none as strong as the Orbi.

      How do i check the WPA security mode?

      Were are the Beamforming and Mimo settings found ? On each device?

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 28, 2019

        Since the Orbi is connected to a router up stream, is the Orbi in router or AP mode? 

        Is ALL other wifi on the other router fully turned OFF? 

         

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 28, 2019

    Any progress on this? 

    GSSS wrote:
    i am constantly being kick off the orbi network then need to rejoin. sometimes it accepts the password but usually it doesn’t -even when shared by another device that is connected. any ideas?