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Retired_Member's avatar
Retired_Member
Mar 14, 2020

Old, disconnected Orbi satellite continues to show up green on my orbi app/network map

'Orbi"My oldi disconnected Orbi-voice satellite still shows up on the "Orbi neatgear" app under "network map".  It shows up green, has not been powered up in months, the details say it's off line.

The new Satellite (powered on and working) only shows up when I hit tthe "tap here to see additional saellites".

The disssconnected power down satellite is taking up space on the main network map display.

And the dissconnected orbi shows a green dot, and details say it's off line.

I can not find a way to remove the old dissconnected Satellie. The fatc that it's showing up green is causing intermittant issues.

ny help please,

Thanks in advance,

mitchell.ruck@gmail.com

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Retired_Member wrote:

    I can not find a way to remove the old dissconnected Satellie. The fatc that it's showing up green is causing intermittant issues.


    The "app" remains a mystery to me.  On the Orbi web interface, removing a satellite is simple.  On the "Attached Devices" web page, just click on the satellite in question, which will indicate as "Disconnected".  A pop-up window will appear asking if you want to remove the satellite.  Click, and it's done.

    • Retired_Member's avatar
      Retired_Member

      Thank you, Thank you so very much.

      Yes via thier web site I was able to delete the errouneous satellite.

      You were a big help!

      I owe you dinner lol

      Thanks and stay safe

       

      Mitch