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greg0422's avatar
greg0422
Aspirant
Sep 09, 2018

One satellite keeps losing connection

Firmware V2.1.4.16

 

I have three satellites. The main router is downstairs with one satellite. The other two are upstairs.

The satellites upstairs are much further from the router, but never have any problems.

The satellite downstairs handles a lot of devices as this is in our living room with the Xbox, TiVo, cellphones, tablets, and baby monitor.

 

Once every 2-3 days the devices in the living room go offline. I have to power cycle the satellite in that room, then everything works again. If I look at the admin portal for the router is shows the satellite is disconnected.

 

I can try moving the satellite around some, but I'm not sure if location is the problem. Is it just handling too much traffic?

It isn't connected via Ethernet to anything right now. I could move it close to the TV and plug directly into the back if that would reduce the WiFi input and help somehow. 

 

Any suggestions? Thanks.

Troubleshooting

3 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 10, 2018

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    Try swapping the satellite around with another one in a different area to see if the problem follows or not...

     

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

    • greg0422's avatar
      greg0422
      Aspirant
      Sep 10, 2018

      Thanks I'll try this and give results. It might take a while to reply again because we're going out of town for a couple weeks soon.

       

      The house is 3500 sq ft.  The router is in my wife's office which is about 40 feet from the satellite.  We really cannot place the router closer to the the middle of the house because she works from home and needs the main connection in her office. Right now the signal from the router to the sattelite must go across our entryway, through the dining room and then across the kitchen. There are no kitchen appliances directly in the path between the two.

       

      The  upstairs satellites are similar distances now that I think about it, if you angle through the floor. One of them is probably closer.

      I tried enabling beamforming but that didn't make much difference. It currently has MU-MIMO, Fast Roaming, and Daisy-Chain. IPv6 is already disabled.  I don't have a setting for coexistence to 40 MHz only.