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sboi's avatar
sboi
Initiate
Jun 03, 2020
Solved

Online Firmware Update 2.3.5.30

I tried to update firmware for hte Orbi RBR50 and RBS50 today via the online tool. As noted in the easy to follow instructions, available firmware came up for both (V2.3.5.30) and I hit Update all button. The RBS50 updated within 2 min, but the RBR50 has been in "updating" mode for nearly an hour. Is this normal? If it doesn't switch to off, will the firmware not work?

  • sboi's avatar
    sboi
    Jun 03, 2020

    got it; It appears the web page just wouldn't refresh from "updating" I logged in from a different page and things were stated as "up to date" 

    Thanks for the tips, much appreciated.

4 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Might be a good time to power cycle the Orbi router.  i.e. press the power button, wait a few seconds, and then press it again.

    When it comes back up, what firmware does it report for the router and satellites?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Try a factory reset as last resort...


    sboi wrote:

    I tried to update firmware for hte Orbi RBR50 and RBS50 today via the online tool. As noted in the easy to follow instructions, available firmware came up for both (V2.3.5.30) and I hit Update all button. The RBS50 updated within 2 min, but the RBR50 has been in "updating" mode for nearly an hour. Is this normal? If it doesn't switch to off, will the firmware not work?


     

    • sboi's avatar
      sboi
      Initiate

      got it; It appears the web page just wouldn't refresh from "updating" I logged in from a different page and things were stated as "up to date" 

      Thanks for the tips, much appreciated.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Be sure to make a back up configuration to file for safe keeping. Saves time if a reset is needed. 

         

        Enjoy. :smileywink: