Orb Firmware Update

Any FW updates please review the NG download site for recent and most current versions of FW. It's recommended to manually download FW files and install them yourself instead of using the Auto Update in the routers UI. Known problems with using auto update. If you have used the autuo update and your system doesn't seem to work well, do a manual FW installation using downloaded files and then factory reset and setup from scratch, if this is needed. 

I too get emails from NG about FW updates. It's up to you to check on it and review the information. Check the NG support pages first before taking action. 

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jwrich4 wrote:

August 2018, received an email there was new firmware for my router. I installed it and bricked the router. It took 3 days (Netgear doesnt have overnight or one day service for it's non-business customers) to get a replacement router.Worked with TechSupport and got it talking to my satelitte and I asked if I should try and update the firmware again. The Tech almost came through the phone telling me "No, Dont do it!".

Now, I have another email telling me there is new firmware for my router. Pardon me if I'm a little gun shy, I dont want to go through another bricked router without having someone from TechSupport on the phone while doing the upgrade. But you cant just call and speak to someone, you have to write the Community. So, here I sit typing away. I want to ensure my network is secure but bricking a router is not the level of security I'm after, It cases lost wages. Any suggestions for a way forward?

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