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Forum Discussion
Orb RB40 MAJOR DNS Issue
My $300 dollar Orbi investemnt appears to be a waste of money after 4 months use. All of a sudden the Router stops responding to DNS requests. I work in the network engineering field and have over ...
Hi Orbi Community,
The issue has been forwarded already to engineers.
If you are willing to work on the issue, please send me a private message by clicking on this link and I will PM you requesting for more information. We appreciate your help working on this issue.
Regards,
Blanca
Community Team
- Ever since this last Sunday I've been having nothing but headaches with DNS errors. It mostly effects my cell phones and tablets. But there are a bunch of users on Reddit with the same issue. Daylight savings or a firmware update must be the issue. I've tried everything. I need help. My email address is Bigvar215@gmail.com
Has a factory reset and setup from scratch been performed?
BigVar wrote:
Ever since this last Sunday I've been having nothing but headaches with DNS errors. It mostly effects my cell phones and tablets. But there are a bunch of users on Reddit with the same issue. Daylight savings or a firmware update must be the issue. I've tried everything. I need help. My email address is Bigvar215@gmail.com
FURRYe38 wrote:Has a factory reset and setup from scratch been performed?
BigVar wrote:
Ever since this last Sunday I've been having nothing but headaches with DNS errors. It mostly effects my cell phones and tablets. But there are a bunch of users on Reddit with the same issue. Daylight savings or a firmware update must be the issue. I've tried everything. I need help. My email address is Bigvar215@gmail.comPlease let them contact NG moderators
Have you tried to save your config, perform a factory reset and reload the saved config during setup ?
Unfortunately this doesn't help those of us who didn't dish out for paywalled extended support. If you are willing to help people who didn't pay, why the extortion to purchase a plan if there is the possibility of support when there is a real problem.
I have been a 20 or so year Netgear customer, and it used to be the support that kept me loyal. Since the Orbi product at least, it seemed to be a turn towards making that a paid premium, instead of real strength of the company.
For those struggling, the option to do the crontab with the "/etc/init.d/dnsmasq restart" helped band aid the issue for now. I refuse to do a factory reset, because the one time I did I needed help from support, and I know I won't have that help a second time.If you are willing to work on the issue, please send me a private message by clicking on this link and I will PM you requesting for more information. We appreciate your help working on this issue.
- Changing my time appears to be helping me with my issue. Have not experienced the dns bug in over 48 hours.
Disabled daylight savings, and changed time to from central to east to ensure time is correct without using DST.
This seems like the easiest fix until netgear fixes the issue with a code upgrade.
kmikol42 wrote:
Changing my time appears to be helping me with my issue. Have not experienced the dns bug in over 48 hours.
Disabled daylight savings, and changed time to from central to east to ensure time is correct without using DST.
This seems like the easiest fix until netgear fixes the issue with a code upgrade.You're probably right.
For most, unclicking a box here or there has got to be easier than revert the firmware.
Thanks for sharing.
