Orbi 20 Wired Satellite - Thinks it's 5G

Question

Hello,&nbsp;I'm hoping someone can help.&nbsp;I'm using the BT router with WIFI disabled, the Orbi mesh replaces the WFI and simply passes DHCP etc to the BT router (AP Mode). When logged into the RBR web interface (Orbi App doesn't work on iPhone8) the router tells me all three RBS are connected via 5G. However, one RBS is wired and the graphic status (when loging into the RBS) reports it has no connection to the RBR despite appearing in the DHCP addess table and being available on the network!&nbsp;The option to 'add satellite' in the RBR web interface simply won't complete unless I use WIFI, so I have to connect it via WIFI and then relocate it further afield and connect via CAT5e. Does anyone know the correct process to add an ethernet connected satellite, avoiding the phaff and also convincing the RBS that it is actually connected to the RBR?&nbsp;Thanks.

FURRYe38 · Answer

RBS should be wirelessly connected first then connect the ethernet cable between the RBR to RBS...

https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System

Is there a LAN switch use in between the RBR and RBS?

RBS are connected back haul over 5G when wirelessly connected.

ChunkyPlumpy · Answer

Thank you Furry for your quick reply, and appologies for my newbie error since I did actually search for help before posting and missed that page! Luckily I have done exactly as the document suggested, fought hard to reset everything and finally configured the system using WIFI. I then relocated the wired device and connected via ethernet as the final step.

As for the network configuration, there is indeed a gigbit LAN switch between the devices... possibly two but I can't remember without tracking back. The wired connection was a problem, it was throttled at 100Mbs but I changed to a CAT6 cable from the device and all was fine again.

The only issue is that the RBR does not detect the ethernet backhall and consequently the RBR driven firmware upgrades and maybe other general management from the RBR, does not work. It's a shame but I can live with it, I'm just a bit surprised by the 'fiddliness' of the whole solution and these shortfalls (lets not forget the 'app' doesn't even run). At c£450 for the full rig it's a lot of money for something that 'does the job'.

I digress, thank you for confirming the setup, it was helpful and as stated the system is running again. Cheers!

FURRYe38 · Answer

What is the Mfr and model# of the ethernet switch in the configuration?

The RBR will always report wired connections with RBS if they are connected correctly and with out any connection problems.

ChunkyPlumpy · Answer

Hello,The&nbsp;satellite hangs off a LINKSYS LGS105, which might run into a NETGEAR GS105 or goes straight into the BT Smart Hub 2; they both terminate on the hub as opposed to the RBS terminating in the back of the RBR. The second switch is tucked away so in truth I can't recall if it goes through the NETGEAR or stright to the BT Smart Hub 2 from the LINKSYS?&nbsp;With you having confirmed that the configuration should be valid and recognised then I need to do some further investigation. The network has grown over the years so it could be there is an old or lower spec CAT5 cable between switches, perhaps a switch is two old or maybe you must terminate into the back of the RBR before the BT router?&nbsp;Any pointers would be appreciated, this is the very last issue but tracing could be tricky given the hops and jumps between devices. Cheers!&nbsp;

FURRYe38 · Answer

Ok, one thing, the RBS cable line needs to terminate at and behind the RBR. Not the Hub. Try this first.&nbsp;https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-SystemIf this doesn't change the behavior, then look at either of the switches in this line and swap out or remove one if possible to test the line with the RBS.&nbsp;

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Orbi 20 Wired Satellite - Thinks it's 5G

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