Hello, I thought I might reach out once again to this community to see if anyone can offer a step by step process to resolve an ongoing issue with my Orbi.My current NG Firmware is:v2.3.5.26. Currently, Windows10 Home v1903; OS build 18362.67. I installed this Router/Satellite in Sept 2018. Within the 90 day warrenty period I contact ORBI support 4x. The issue that i was and still experiencing is when I have the ethernet 5e cable connected from the ORBI ethernet to my computer ethernet I can navigate the internet for a couple hours when I lose the page and receive a message "..Hmm this page is not responing.. cannot locate page". And this necessitates me to disconnect the ethernet connection and return to WiFi at which time I can once again navigate w/o issue. On a previous post on this community an individual indicated that this issue is known by ORBI should resolve with a following Firmware update also, this individual recommended setting changes to Diasy chain and MIMO??. The firmware updates to did not change this performance. When I initailly contacted ORBI support, two separate individuals had me change some DNS settings and while this seemed to correct the issue the problem return w/in a couple of days. Can anyone provide a process or changes that I can apply so that I can use the faster ethernet connection? Thank you.

What is the Mfr and model# of the ISP modem the NG router is connected too?Is the Orbi system operating in Router or AP mode?How many RBS do you have deployed? 1 or 2? Daisy chain is only needed for 2 or more satellites when placed out in a line from the RBR. Are you wire connected to the back of the RBR or RBS? What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings Try disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Thank you FURRYe38 for your detailed reply much appreciated. The ISP modem is ARRIS SB6190. I am not sure but I assumed that the ORBI is in the router mode. And I am connected to the router in fact, my 5e cable is connected to the ethernet that is located on the back of the router and to my computer which is about 4ft away. I have one Satellite which is 45-48 ft from the Router base; home is 1350sqft.FURRYe38, I just want to be clear that I am not experiencing any issue on the WiFi side in fact, my ISP is providing 150mbps and i am seeing on ORBI internet speed 175 up and 6.00 down. And we do have many WiFi users in the area. So your thought is to try the last 3 sentences of your reply: What channels are you using?.Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Thank you

Try this, power OFF both ISP modem and RBR for 1 minute, then power ON the ISP modem and let it sync. Then power ON the RBR.

The Arris SB1690 is definitely "only a modem". There appear to be some complaints about performance: https://www.arris.com/surfboard/products/cable-modems/sb6190/ So, the Orbi must be in router mode, and this rules out a whole host of potential issues.Could you please share the DNS settings?The next time this happens, is it correct to say that in addition to the page that cannot be located, that NO web site can be reached?If you are familiar with the Windows "Command Line" interface, when this happens again, could you open a CMD windows and type: nslookup google.com ipconfig /all Thanks

Thank you CrimpOn for your reply. It is correct that while i am online AND connected via my Cat5e cable from Orbi router to my computer i''l be surfing for awhile then suddenly, i'll receive a message that this site cannot be "Hmm...located or unresponsive.." etc, but once i remove he cable and return to WiFi then there is no issue. The Primary DNS: 75.75.75.75.Secondary DNS:75.75.76.76 and third DNS is blank, no values. Is there a modem that is better compatible w/ORBI? Currently, i am getting from my ISP 150mbps up and 6 down per ORBI internet speed and that is what i am paying for. I will foloowup next time w/your suggestion CMD etc. Thank you

ORBI AC 2200; RBK20W | NETGEAR Communities

21 Replies

FURRYe38
Guru - Experienced User
Jul 29, 2019
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
How many RBS do you have deployed? 1 or 2? Daisy chain is only needed for 2 or more satellites when placed out in a line from the RBR.

Are you wire connected to the back of the RBR or RBS?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
- LaSabana
  Aspirant
  Jul 29, 2019
  Thank you FURRYe38 for your detailed reply much appreciated. The ISP modem is ARRIS SB6190. I am not sure but I assumed that the ORBI is in the router mode. And I am connected to the router in fact, my 5e cable is connected to the ethernet that is located on the back of the router and to my computer which is about 4ft away. I have one Satellite which is 45-48 ft from the Router base; home is 1350sqft.
  FURRYe38, I just want to be clear that I am not experiencing any issue on the WiFi side in fact, my ISP is providing 150mbps and i am seeing on ORBI internet speed 175 up and 6.00 down. And we do have many WiFi users in the area. So your thought is to try the last 3 sentences of your reply:
  
  What channels are you using?.Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:
  Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Thank you
  - FURRYe38
    Guru - Experienced User
    Jul 29, 2019
    Try this, power OFF both ISP modem and RBR for 1 minute, then power ON the ISP modem and let it sync. Then power ON the RBR.

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ORBI AC 2200; RBK20W