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Forum Discussion
Orbi AC300 - Drops internet but speed test on app still great
Hello all, and thank you in advance. We have 200mbs down and 20 up which is through our fiber company in town. In April we installed the Orbi AC300 and were cruising along just fine until about a month ago. Recently all of the wifi drops out and when I do an instant speed check on the app, (I believe this shows the incoming speeds from the ISP to the router) everything looks fine. Usually I will have to reboot this system twice in order for it to get going again. Details about our set up below.
House:
- Walk out ranch - 1700 up, 1700 down.
- Internet connection comes into basement, (above concrete walls)
- Main unit is housed in the basement
- Satellite unit housed on opposite side of house upstairs
- Speed test on all devices when working show over 200 down and 20 up
Devices -
- Lutron outside lights
- 2 ipads
- 2 iphones
- 4 firesticks
- 1 Directv Genie
- 1 Roomba
- 1 Home PC
- 1 Wife's work PC
- 1 Echo
- 1 Sonos
When the network goes down, all of the above devies go 100% down as well.
Firmware Version: V2.5.1.16
App Version: 2.6.2.9
Beamforming enabled
I am sure that I am living out information, so if you have any questions, don't hesitate to ask.
Thank you so much again in advance!
Matt
4 Replies
Does the log show anything? Could be so many variables. How far is your satellite from the router? Basement to a 2nd floor long location could be causing connection loss. What are your RSSI readings? Since you have 1 satellite, turn off Daisy Chaining.
Distance is probably 5 feet up, and 50 feet away from that into the other bedroom where the other orbi is. I will check about the daisy chain if it is on or not. I did leave out that our ISP has checked everything on their side and everything is perfect.
Where exactly is the log at? The only log I have found is actual data being sent, not signal strength/history.
Thanks,
Mquintero wrote:Distance is probably 5 feet up, and 50 feet away from that into the other bedroom where the other orbi is. I will check about the daisy chain if it is on or not. I did leave out that our ISP has checked everything on their side and everything is perfect.
Where exactly is the log at? The only log I have found is actual data being sent, not signal strength/history.
Thanks,
5 feet up through ceiling and 50 away may be just a little too far, as walls, ceilings, wiring and other interference degrade the coverage.
The log is at orbilogin.com click advanced, Administration, Logs. You may see something logged where you are being attacked or having lots of traffic at certain times.
You could also download and run NetSpot to see information such as WIFI channel, signal strength and RSSI, of the router and satellites. Any RSSI measurement between -48 dBm and -65 dBm will give you great connection. Higher may give poor speed and cause disconnects between the Router and Satellites. And too close giving a lower reading, even though 0dBm is optimum, can cause issues as well, hence the suggested 30ft plus between router and satellites.
Mquintero wrote:Recently all of the wifi drops out and when I do an instant speed check on the app, (I believe this shows the incoming speeds from the ISP to the router) everything looks fine. Usually I will have to reboot this system twice in order for it to get going again.
All devices lose WiFi except for the device being used to run the Orbi "app" and do a speed check?
