Orbi AC3000 (RBR50) and IPTV via Telenor

Good to hear that you narrowed it down. Great troubleshooting process. 

Ya, I believe there maybe issues with IPv6. You should need to take the Orbi out of the mix and test ping plot directly with the ISP services with IPv6 enabled on the PC. See if you find any PL there. If not, then it maybe due to a problem on the Orib, which I would file a support ticket and inform NG of what your experiencing with and with out the Orbi being online when IPv6 is enabled. 

You also might check with NG about some beta FW:

https://community.netgear.com/t5/Orbi/Looking-for-a-select-group-of-Orbi-Community-members-that-are/td-p/1624103

Might see if you can get this beta loaded and see if IPv6 is still a problem not. 

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Noroddveien wrote:

Hi ekhalil and FURRYe38,

 

I performed a factory reset today and ran PingPlotter before doing a restore with my configuration file. This time, no packet loss problems with the router. Then I restored the router with my backed-up configuration file and checked again with PingPlotter (target www.google.com). Again the problem with serious packet loss every 10 minutes. I noticed that before my restore, the router was setup with IPv4 only (no packet loss problem). My configuration file included IPv6 and PingPlotter was using the router´s IPv6 address when pinging (packet loss problem). I therefore disabled IPv6 in my configuration and eureka, no more packet loss problem. Is this a ISP (telenor) problem or local at my router? The guy who installed the fiber cable and ONT specifically told me that IPv6 had to be enabled in my router. I still have the IPTV problem but it is working a lot better.

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Noroddveien wrote:

.......... I therefore disabled IPv6 in my configuration and eureka, no more packet loss problem. Is this a ISP (telenor) problem or local at my router? The guy who installed the fiber cable and ONT specifically told me that IPv6 had to be enabled in my router. I still have the IPTV problem but it is working a lot better.

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Great that you are network is getting better! It can be that the ipv6 settings are not correctly set, are you sure that all settings you have in the ipv6 page are correct and aligned with what your ISP is offering. Here is an ipv6 guide for Nighthawk routers but it should also be good for Orbi:

https://kb.netgear.com/24009/How-do-I-use-auto-configuration-to-set-up-an-IPv6-Internet-connection-on-my-Nighthawk-router

Just a short update.

My ISP has not set up their Zyxel routers with IPv6. Their router setup includes:

- IPoE encapsulation

- IGMP Proxy

- IGMP Snooping (blocking mode)

- IPv4 only

- SIP ALG disabled

I am running my RBR50 with IPv4 only, SIP ALG disabled, IGMP proxy and have my IPTV running 95% perfect now but exactly every 10 minutes the picture will freeze and come back after 5-10 seconds. Weird as it doesn´t seem to be the packet loss problem that I had with IPv6. Still hoping NG will include IGMP Snooping in future firmware. (I´ve called this to NG´s attention). Also, I borrowed a new RBR50 from the seller but it performs no better.

We know that you ping plotted the RBR, have you plotted the ISP ONT/router with out the RBR online? 

Is the Orbi in router or AP mode? 

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Noroddveien wrote:

Just a short update.

My ISP has not set up their Zyxel routers with IPv6. Their router setup includes:

- IPoE encapsulation

- IGMP Proxy

- IGMP Snooping (blocking mode)

- IPv4 only

- SIP ALG disabled

 

I am running my RBR50 with IPv4 only, SIP ALG disabled, IGMP proxy and have my IPTV running 95% perfect now but exactly every 10 minutes the picture will freeze and come back after 5-10 seconds. Weird as it doesn´t seem to be the packet loss problem that I had with IPv6. Still hoping NG will include IGMP Snooping in future firmware. (I´ve called this to NG´s attention). Also, I borrowed a new RBR50 from the seller but it performs no better.

 

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Just to clarify to  the questions above, the Norwegian (and most Swedish/Danish that I have tested) ISP's are running clean IGMP Snooping in blocking with no VLAN tagging what so ever. This is by far the simplest way to run it aswell. (some older PPP xDSL solutions might need it doh)

Should think this would be an easy addon to the already existing SW running on the ORBI's?

Most of the large ISP's in Norway (where I live), never use any VLAN tagging. This has been testet on several different models, I even tested this before writing this post to make sure nothing was changed. Asus RT router, simply by enabling IGMP proxy and snooping and the TV works on all LAN ports. Tested this with two different ISP's, both works fine. No VLAN tagging or other changes was made.

Isn’t the IGMP Proxy switch there to disable function when on?  My test with the switch off (default) allowed my IPTV settop box to work perfectly.  

Yes, of course.

The IGMP Proxy disable box must unchecked.

Also, it seems to work with option box set to IGMPv2.

See attached screenshot.

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Noroddveien wrote:

Yes, of course.

The IGMP Proxy disable box must unchecked.

Also, it seems to work with option box set to IGMPv2.

See attached screenshot.

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Interesting!   I will state I'm not familiar with all forms of IPTV.  Here in the States, ATT is one of the larger companies delivering IPTV service via a product called Uverse, and it's always been stated the service is based on IGMPv3.  The thread is useful to me if I ever get the chance to connect the RBR50 directly to an ONT device.  The biggest drawback, albeit a minor one, is that running smartphone or tablet on the Orbi network and leaving the IPTV boxes on the gateway network excludes the ability of using the Uverse app to use WiFi to control the settop boxes.  I can remedy the problem of course by moving both the DVR and the regular STB onto the Orbi network, which I may eventually do anyway  to simplify things.