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Forum Discussion
Orbi and Neato Botvac Connected
I just replaced my pair of Airport Extremes with a new Orbi setup (one base/router and one wall plug satellite). I updated to the latest firmware during the setup. With one exception, everything work...
Two things you might try. 1) If you can manually enter the SSID on the Neato, then do that instead of scanning. 2) You could try enabling the Orbi guest network and connecting to that.
Please don't take this the wrong way, but if I could manually enter the SSID, I would have already. Its not an option. Haven't tried the guest network, but I'll give that a try...
So I owe you an apology... I can add the SSID manually when the app tries to scan for it. But that wasn't the issue. This issue is my SSID has a space as the first character (don't ask why but its by design). When the Neato tried to connect, I noticed it didn't seem to have an extra space between what they showed on the screen and the SSID. So I retried and manually entered the SSID with the space in the beginning and it worked. Looks like the Neato app can't handle a space as the first character of the SSID...probably parses for the a-z,A-Z,0-0 only or something along those lines. Regardless, its working now. Thanks for the idea...
Supp0rtLinux wrote:So I owe you an apology... I can add the SSID manually when the app tries to scan for it. But that wasn't the issue. This issue is my SSID has a space as the first character (don't ask why but its by design). When the Neato tried to connect, I noticed it didn't seem to have an extra space between what they showed on the screen and the SSID. So I retried and manually entered the SSID with the space in the beginning and it worked. Looks like the Neato app can't handle a space as the first character of the SSID...probably parses for the a-z,A-Z,0-0 only or something along those lines. Regardless, its working now. Thanks for the idea...
No problem. Glad you figured it out. Sounds like manually entering was the solution, but for an unexpected reason. Special characters in SSIDs and passwords can cause strange issues.
Any other tips you have? I just bought a Neato D3 Connected, I can't get it to connect to my Orbi Routers to save my life. Support claims it's because my 2.4ghz and 5.0 ghz have the same SSID. They have the same password? I'm not sure why that happens. Any tips / insights / ideas / suggestions is GREATLY appreciated!