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Forum Discussion

Coinslot's avatar
Coinslot
Aspirant
Jun 01, 2020

Orbi App don't recognise this device

The Orbi app for IOS has updated at some point since I last used it and when I enter my credentials I'm getting a 'we don't recognise this device', which is fair enough, I have a new phone. When I try the other verification method it's going to an old email address that I no longer have access to.

 

How do I change the device or email address if I cannot log into the app?

 

There is no option to turn off 2FA on the Netgear website.

 

Thanks in advance for any assistance.

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jun 01, 2020
    Coinslot wrote:

    How do I change the device or email address if I cannot log into the app?

    When you get to the "app" forum, you may get a more satisfactory result by sending a private message to one of the forum moderators (by clicking on their forum 'name' - the "at sign" + name.  Moderators have a graphic "N" after the name).  Such as Blanca_O 

    Netgear prefers that customers not post sensitive or private information on the public forum.

    I would include the email address that you no longer have access to, your new email address, and the serial number of the Orbi.

     

    That makes (yet another) reason I prefer the Orbi web interface over the "app".