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Forum Discussion
steven8579
Jan 15, 2021Aspirant
Orbi Cable Modem Dropping Internet Connection
I've been experiencing random drops on my Orbi Modem. Sometimes the internet will drop for a couple of seconds and sometimes as long as 2 minutes. I currently have Spectrum.
This is what I've tried:
1. Reboot the modem
2. Reset the modem with a paperclip
3. Disconnect all of the cables and reconnect
I had Spectrum come out and check the line and they assured me that everything is working as it should from their end. What else can I try?
I will post the logs and power levels below.
6 Replies
- steven8579Aspirant
Startup Procedure Procedure Status Comment Acquire Downstream Channel 471000000 Hz Locked Connectivity State Ok Operational Boot State Ok Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectable 1 Locked QAM 256 9 327000000 Hz -5.7 dBmV 38.6 dB 12 0 2 Locked QAM 256 10 333000000 Hz -6.7 dBmV 37.6 dB 12 0 3 Locked QAM 256 11 339000000 Hz -8.2 dBmV 37.6 dB 8 0 4 Locked QAM 256 12 345000000 Hz -8.4 dBmV 37.6 dB 0 1 5 Locked QAM 256 13 351000000 Hz -6.9 dBmV 37.6 dB 0 0 6 Locked QAM 256 14 357000000 Hz -6.2 dBmV 38.6 dB 5 1 7 Locked QAM 256 15 363000000 Hz -8.5 dBmV 37.3 dB 0 0 8 Locked QAM 256 16 369000000 Hz -10.0 dBmV 36.6 dB 8 0 9 Locked QAM 256 17 375000000 Hz -9.7 dBmV 36.6 dB 15 0 10 Locked QAM 256 18 381000000 Hz -11.0 dBmV 36.6 dB 0 0 11 Locked QAM 256 19 387000000 Hz -9.4 dBmV 36.6 dB 0 0 12 Locked QAM 256 20 393000000 Hz -7.0 dBmV 37.3 dB 13 0 13 Locked QAM 256 21 399000000 Hz -6.7 dBmV 37.6 dB 0 0 14 Locked QAM 256 22 405000000 Hz -7.2 dBmV 37.6 dB 0 0 15 Locked QAM 256 23 411000000 Hz -8.5 dBmV 37.3 dB 6 0 16 Locked QAM 256 24 417000000 Hz -9.0 dBmV 37.3 dB 16 0 17 Locked QAM 256 25 423000000 Hz -7.0 dBmV 37.6 dB 1 0 18 Locked QAM 256 26 429000000 Hz -5.5 dBmV 38.6 dB 0 0 19 Locked QAM 256 27 435000000 Hz -7.5 dBmV 37.3 dB 5 0 20 Locked QAM 256 28 447000000 Hz -11.7 dBmV 35.7 dB 13 1 21 Locked QAM 256 29 453000000 Hz -12.2 dBmV 34.3 dB 46 0 22 Locked QAM 256 30 459000000 Hz -8.0 dBmV 36.3 dB 119 3011 23 Locked QAM 256 31 465000000 Hz -6.0 dBmV 38.9 dB 4 0 24 Locked QAM 256 32 471000000 Hz -8.7 dBmV 36.6 dB 11 0 25 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 26 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 27 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 28 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 29 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 30 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 31 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 32 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 17800000 Hz 45.8 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 24200000 Hz 45.8 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30600000 Hz 44.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 37000000 Hz 44.3 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV - steven8579Aspirant
[DHCP IP: (192.168.0.20)] to MAC address B8:EE:65:D2:75:F7, Friday, Jan 15,2021 15:10:39
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:50:03
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:47:16
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:34:35
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:32:54
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 14:26:35
[Remote login] from source 69.203.92.161, Friday, Jan 15,2021 14:15:29
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:38
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:13
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:47:15
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:40
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:09
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:18:53
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:55
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:32
[DHCP IP: (192.168.0.19)] to MAC address 92:56:ED:C8:F5:D1, Friday, Jan 15,2021 13:13:23
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:11:37
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 13:09:49
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 13:09:43
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 13:08:59
[DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 13:06:47
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:02:10
[DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 12:59:39
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:59:12
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 12:56:46
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:56:04
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:55:09
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:33
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:19
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:51:40
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:45:25
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:44:41
[Remote login] from source 172.58.230.166, Friday, Jan 15,2021 12:44:16
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:38:56
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:38:50
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:37:42
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:36:15
[DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:34:30
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:30:41
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:30:34
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:29:23
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:12
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:01
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:27:08
[DHCP IP: (192.168.0.16)] to MAC address 84:E0:F4:9B:2F:0B, Friday, Jan 15,2021 12:18:06
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:10:17
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:10:02
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:09:39
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:08:41
[DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:53
[DHCP IP: (192.168.0.13)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:42
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:04:38
[DHCP IP: (192.168.0.12)] to MAC address E8:40:F2:B9:20:80, Friday, Jan 15,2021 12:01:58
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:26
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:14
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:40
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:21
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:55:06
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:54:16
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:51:44
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:47:26
[DHCP IP: (192.168.0.11)] to MAC address 14:59:C0:48:CF:2D, Friday, Jan 15,2021 11:45:50
[DoS attack: snmpQueryDrop] from source 185.94.111.1,port 38698 Friday, Jan 15,2021 11:43:56
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:42:23
[DHCP IP: (192.168.0.10)] to MAC address 08:36:C9:17:52:FD, Friday, Jan 15,2021 11:41:46
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:40:41
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:38:42
[DHCP IP: (192.168.0.9)] to MAC address 78:D2:94:31:01:3A, Friday, Jan 15,2021 11:38:28
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:38:01
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:39
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:27
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:11
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:01
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:48
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:34:25
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:13
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:58
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:33:25
[DHCP IP: (192.168.0.5)] to MAC address BC:A5:11:9B:3D:B6, Friday, Jan 15,2021 11:33:20
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:13
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:33:12
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:32:19
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:32:00
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:31:57
[Time synchronized with NTP server] Friday, Jan 15,2021 11:31:57
[Internet connected] IP address: 72.226.34.77, Friday, Jan 15,2021 11:31:56
[Time synchronized with NTP server] Friday, Jan 15,2021 11:31:56
[Internet disconnected] Friday, Jan 15,2021 11:31:52
[Initialized, firmware version: V2.5.0.14_1.0.8] Friday, Jan 15,2021 11:31:49Time Priority Description Jan 11 2021 13:56:22 Critical (3) No Ranging Response received - T3 time-out Jan 11 2021 13:56:22 Critical (3) No Ranging Response received - T3 time-out Jan 11 2021 13:56:22 Critical (3) No Ranging Response received - T3 time-out Jan 11 2021 16:30:54 Notice (6) DHCP Renew - lease parameters time server-24.29.158.30 Jan 11 2021 20:34:27 Critical (3) No Ranging Response received - T3 time-out Jan 11 2021 21:21:56 Notice (6) DHCP Renew - lease parameters time server-24.24.53.123 Jan 11 2021 23:37:28 Critical (3) No Ranging Response received - T3 time-out Jan 12 2021 02:18:14 Notice (6) DHCP Renew - lease parameters time server-24.29.158.30 Jan 12 2021 03:26:02 Critical (3) No Ranging Response received - T3 time-out Jan 12 2021 06:47:00 Notice (6) DHCP Renew - lease parameters time server-24.29.158.65 Jan 12 2021 13:47:11 Error (4) Service Change Response rejected - Invalid transaction ID Jan 12 2021 13:55:37 Warning (5) Lost MDD Timeout Jan 12 2021 14:33:12 Error (4) Service Change Response rejected - Invalid transaction ID Jan 12 2021 14:34:48 Warning (5) Lost MDD Timeout Jan 12 2021 14:59:27 Error (4) Service Change Response rejected - Invalid transaction ID Jan 12 2021 15:04:51 Notice (6) DHCP Renew - lease parameters tftp file-?BEWGCz9EpW5s7KgKJQJT@CiUCU3_Pr_gxGGD1YTMak1eKm7x2cP12 modified Jan 12 2021 15:14:17 Critical (3) No Ranging Response received - T3 time-out Jan 12 2021 19:55:47 Notice (6) DHCP Renew - lease parameters time server-24.24.53.123 Jan 12 2021 21:11:57 Critical (3) No Ranging Response received - T3 time-out Jan 12 2021 23:41:13 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Jan 13 2021 03:00:30 Critical (3) No Ranging Response received - T3 time-out Jan 13 2021 04:28:44 Notice (6) DHCP Renew - lease parameters time server-24.29.158.30 Jan 13 2021 06:02:52 Critical (3) No Ranging Response received - T3 time-out Jan 13 2021 08:30:12 Notice (6) DHCP Renew - lease parameters time server-24.29.158.65 Jan 13 2021 08:40:34 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Jan 13 2021 11:56:30 Critical (3) No Ranging Response received - T3 time-out Jan 13 2021 12:50:12 Notice (6) DHCP Renew - lease parameters time server-24.29.158.30 Jan 13 2021 19:27:04 Critical (3) No Ranging Response received - T3 time-out Jan 13 2021 21:42:40 Notice (6) DHCP Renew - lease parameters time server-24.24.53.123 Jan 14 2021 06:20:05 Critical (3) No Ranging Response received - T3 time-out Jan 14 2021 06:48:28 Notice (6) DHCP Renew - lease parameters time server-24.24.53.123 Jan 14 2021 11:15:39 Critical (3) No Ranging Response received - T3 time-out Jan 14 2021 14:55:14 Notice (6) DHCP Renew - lease parameters time server-24.29.158.65 Jan 14 2021 15:04:16 Critical (3) No Ranging Response received - T3 time-out Jan 14 2021 19:53:12 Notice (6) DHCP Renew - lease parameters time server-24.29.158.30 Jan 14 2021 19:55:24 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Jan 14 2021 23:59:27 Notice (6) DHCP Renew - lease parameters time server-24.29.158.30 Jan 15 2021 05:30:14 Critical (3) No Ranging Response received - T3 time-out Jan 15 2021 08:57:40 Notice (6) DHCP Renew - lease parameters tftp file-?BEWGCz9EpW5s7KgKJQJT@CiUCU7zFz0inu6zbwuTNYrFK2tzDJT+c modified Jan 15 2021 10:23:21 Critical (3) No Ranging Response received - T3 time-out Jan 15 2021 11:31:51 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Jan 15 2021 11:44:53 Critical (3) No Ranging Response received - T3 time-out - plemansGuru - Experienced User
Your power levels are out of spec. You also don't have all the locked downstream channels you should. Plus your logs show line issues.
Check the lines inside the house. Move the modem to right where the coax enters the home. Remove any splitters, amplifiers, or attenuators from the line. Check the line for kinks, damage, loose/old/bad/cheap connectors.
If you do all that and its still showing the same, they need to actually come out and check the line.