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steven8579's avatar
steven8579
Aspirant
Jan 15, 2021

Orbi Cable Modem Dropping Internet Connection

I've been experiencing random drops on my Orbi Modem. Sometimes the internet will drop for a couple of seconds and sometimes as long as 2 minutes. I currently have Spectrum.

 

 

This is what I've tried:

1. Reboot the modem

2. Reset the modem with a paperclip

3. Disconnect all of the cables and reconnect

 

 

I had Spectrum come out and check the line and they assured me that everything is working as it should from their end. What else can I try?

 

I will post the logs and power levels below.

6 Replies

  •  

    Startup Procedure
    ProcedureStatusComment
    Acquire Downstream Channel471000000 HzLocked
    Connectivity StateOkOperational
    Boot StateOkOperational
    SecurityEnabledBPI+
    IP Provisioning ModeHonor MDDhonorMdd(4)

    Downstream Bonded Channels
    ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectable
    1LockedQAM 2569327000000 Hz-5.7 dBmV38.6 dB120
    2LockedQAM 25610333000000 Hz-6.7 dBmV37.6 dB120
    3LockedQAM 25611339000000 Hz-8.2 dBmV37.6 dB80
    4LockedQAM 25612345000000 Hz-8.4 dBmV37.6 dB01
    5LockedQAM 25613351000000 Hz-6.9 dBmV37.6 dB00
    6LockedQAM 25614357000000 Hz-6.2 dBmV38.6 dB51
    7LockedQAM 25615363000000 Hz-8.5 dBmV37.3 dB00
    8LockedQAM 25616369000000 Hz-10.0 dBmV36.6 dB80
    9LockedQAM 25617375000000 Hz-9.7 dBmV36.6 dB150
    10LockedQAM 25618381000000 Hz-11.0 dBmV36.6 dB00
    11LockedQAM 25619387000000 Hz-9.4 dBmV36.6 dB00
    12LockedQAM 25620393000000 Hz-7.0 dBmV37.3 dB130
    13LockedQAM 25621399000000 Hz-6.7 dBmV37.6 dB00
    14LockedQAM 25622405000000 Hz-7.2 dBmV37.6 dB00
    15LockedQAM 25623411000000 Hz-8.5 dBmV37.3 dB60
    16LockedQAM 25624417000000 Hz-9.0 dBmV37.3 dB160
    17LockedQAM 25625423000000 Hz-7.0 dBmV37.6 dB10
    18LockedQAM 25626429000000 Hz-5.5 dBmV38.6 dB00
    19LockedQAM 25627435000000 Hz-7.5 dBmV37.3 dB50
    20LockedQAM 25628447000000 Hz-11.7 dBmV35.7 dB131
    21LockedQAM 25629453000000 Hz-12.2 dBmV34.3 dB460
    22LockedQAM 25630459000000 Hz-8.0 dBmV36.3 dB1193011
    23LockedQAM 25631465000000 Hz-6.0 dBmV38.9 dB40
    24LockedQAM 25632471000000 Hz-8.7 dBmV36.6 dB110
    25Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    26Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    27Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    28Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    29Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    30Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    31Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    32Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00

    Upstream Bonded Channels
    ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
    1LockedATDMA15120 Ksym/sec17800000 Hz45.8 dBmV
    2LockedATDMA25120 Ksym/sec24200000 Hz45.8 dBmV
    3LockedATDMA35120 Ksym/sec30600000 Hz44.5 dBmV
    4LockedATDMA45120 Ksym/sec37000000 Hz44.3 dBmV
    5Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    6Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    7Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    8Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV

     

    • steven8579's avatar
      steven8579
      Aspirant

      [DHCP IP: (192.168.0.20)] to MAC address B8:EE:65:D2:75:F7, Friday, Jan 15,2021 15:10:39
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:50:03
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:47:16
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:34:35
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:32:54
      [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 14:26:35
      [Remote login] from source 69.203.92.161, Friday, Jan 15,2021 14:15:29
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:38
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:13
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:47:15
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:40
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:09
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:18:53
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:55
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:32
      [DHCP IP: (192.168.0.19)] to MAC address 92:56:ED:C8:F5:D1, Friday, Jan 15,2021 13:13:23
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:11:37
      [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 13:09:49
      [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 13:09:43
      [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 13:08:59
      [DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 13:06:47
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:02:10
      [DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 12:59:39
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:59:12
      [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 12:56:46
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:56:04
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:55:09
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:33
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:19
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:51:40
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:45:25
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:44:41
      [Remote login] from source 172.58.230.166, Friday, Jan 15,2021 12:44:16
      [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:38:56
      [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:38:50
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:37:42
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:36:15
      [DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:34:30
      [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:30:41
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:30:34
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:29:23
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:12
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:01
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:27:08
      [DHCP IP: (192.168.0.16)] to MAC address 84:E0:F4:9B:2F:0B, Friday, Jan 15,2021 12:18:06
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:10:17
      [DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:10:02
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:09:39
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:08:41
      [DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:53
      [DHCP IP: (192.168.0.13)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:42
      [DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:04:38
      [DHCP IP: (192.168.0.12)] to MAC address E8:40:F2:B9:20:80, Friday, Jan 15,2021 12:01:58
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:26
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:14
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:40
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:21
      [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:55:06
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:54:16
      [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:51:44
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:47:26
      [DHCP IP: (192.168.0.11)] to MAC address 14:59:C0:48:CF:2D, Friday, Jan 15,2021 11:45:50
      [DoS attack: snmpQueryDrop] from source 185.94.111.1,port 38698 Friday, Jan 15,2021 11:43:56
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:42:23
      [DHCP IP: (192.168.0.10)] to MAC address 08:36:C9:17:52:FD, Friday, Jan 15,2021 11:41:46
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:40:41
      [DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:38:42
      [DHCP IP: (192.168.0.9)] to MAC address 78:D2:94:31:01:3A, Friday, Jan 15,2021 11:38:28
      [DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:38:01
      [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:39
      [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:27
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:11
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:01
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:48
      [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:34:25
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:13
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:58
      [DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:33:25
      [DHCP IP: (192.168.0.5)] to MAC address BC:A5:11:9B:3D:B6, Friday, Jan 15,2021 11:33:20
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:13
      [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:33:12
      [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:32:19
      [DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:32:00
      [DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:31:57
      [Time synchronized with NTP server] Friday, Jan 15,2021 11:31:57
      [Internet connected] IP address: 72.226.34.77, Friday, Jan 15,2021 11:31:56
      [Time synchronized with NTP server] Friday, Jan 15,2021 11:31:56
      [Internet disconnected] Friday, Jan 15,2021 11:31:52
      [Initialized, firmware version: V2.5.0.14_1.0.8] Friday, Jan 15,2021 11:31:49

       

       

       
      TimePriorityDescription
      Jan 11 2021 13:56:22Critical (3)No Ranging Response received - T3 time-out
      Jan 11 2021 13:56:22Critical (3)No Ranging Response received - T3 time-out
      Jan 11 2021 13:56:22Critical (3)No Ranging Response received - T3 time-out
      Jan 11 2021 16:30:54Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
      Jan 11 2021 20:34:27Critical (3)No Ranging Response received - T3 time-out
      Jan 11 2021 21:21:56Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
      Jan 11 2021 23:37:28Critical (3)No Ranging Response received - T3 time-out
      Jan 12 2021 02:18:14Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
      Jan 12 2021 03:26:02Critical (3)No Ranging Response received - T3 time-out
      Jan 12 2021 06:47:00Notice (6)DHCP Renew - lease parameters time server-24.29.158.65
      Jan 12 2021 13:47:11Error (4)Service Change Response rejected - Invalid transaction ID
      Jan 12 2021 13:55:37Warning (5)Lost MDD Timeout
      Jan 12 2021 14:33:12Error (4)Service Change Response rejected - Invalid transaction ID
      Jan 12 2021 14:34:48Warning (5)Lost MDD Timeout
      Jan 12 2021 14:59:27Error (4)Service Change Response rejected - Invalid transaction ID
      Jan 12 2021 15:04:51Notice (6)DHCP Renew - lease parameters tftp file-?BEWGCz9EpW5s7KgKJQJT@CiUCU3_Pr_gxGGD1YTMak1eKm7x2cP12 modified
      Jan 12 2021 15:14:17Critical (3)No Ranging Response received - T3 time-out
      Jan 12 2021 19:55:47Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
      Jan 12 2021 21:11:57Critical (3)No Ranging Response received - T3 time-out
      Jan 12 2021 23:41:13Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
      Jan 13 2021 03:00:30Critical (3)No Ranging Response received - T3 time-out
      Jan 13 2021 04:28:44Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
      Jan 13 2021 06:02:52Critical (3)No Ranging Response received - T3 time-out
      Jan 13 2021 08:30:12Notice (6)DHCP Renew - lease parameters time server-24.29.158.65
      Jan 13 2021 08:40:34Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
      Jan 13 2021 11:56:30Critical (3)No Ranging Response received - T3 time-out
      Jan 13 2021 12:50:12Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
      Jan 13 2021 19:27:04Critical (3)No Ranging Response received - T3 time-out
      Jan 13 2021 21:42:40Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
      Jan 14 2021 06:20:05Critical (3)No Ranging Response received - T3 time-out
      Jan 14 2021 06:48:28Notice (6)DHCP Renew - lease parameters time server-24.24.53.123
      Jan 14 2021 11:15:39Critical (3)No Ranging Response received - T3 time-out
      Jan 14 2021 14:55:14Notice (6)DHCP Renew - lease parameters time server-24.29.158.65
      Jan 14 2021 15:04:16Critical (3)No Ranging Response received - T3 time-out
      Jan 14 2021 19:53:12Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
      Jan 14 2021 19:55:24Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
      Jan 14 2021 23:59:27Notice (6)DHCP Renew - lease parameters time server-24.29.158.30
      Jan 15 2021 05:30:14Critical (3)No Ranging Response received - T3 time-out
      Jan 15 2021 08:57:40Notice (6)DHCP Renew - lease parameters tftp file-?BEWGCz9EpW5s7KgKJQJT@CiUCU7zFz0inu6zbwuTNYrFK2tzDJT+c modified
      Jan 15 2021 10:23:21Critical (3)No Ranging Response received - T3 time-out
      Jan 15 2021 11:31:51Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
      Jan 15 2021 11:44:53Critical (3)No Ranging Response received - T3 time-out

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        Your power levels are out of spec. You also don't have all the locked downstream channels you should. Plus your logs show line issues. 

        Check the lines inside the house. Move the modem to right where the coax enters the home. Remove any splitters, amplifiers, or attenuators from the line. Check the line for kinks, damage, loose/old/bad/cheap connectors. 

        If you do all that and its still showing the same, they need to actually come out and check the line.