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Forum Discussion
Orbi can stream and putty but no websites not even router login (RBR20)
I have an RBR20 with 2 satellites. Working fine for 2 years. Yesterday it keeps getting into this weird state where streaming services like Netflix works and I can putty into servers but any websites don't work. Even routerlogin.net doesn't work. If I unplug it and then plug it in again it works again for a bit but then will go back into that state. Tracert only gets to the modem then times out. Seems like a dns issue but I'm connecting to Googles dns 8.8.8.8, ive also tried the backup 8.8.4.4 and 4.2.2.1.
9 Replies
- Also browser gives me a DNS_PROBE_FINISHED_BAD_CONFIG
Message so it has to be dns related but if I remote login to orbi it's up and running fine. Once I connect to the wifi the orbi app won't even connect pt the router.
Jdkang wrote:
Also browser gives me a DNS_PROBE_FINISHED_BAD_CONFIG
Message so it has to be dns related but if I remote login to orbi it's up and running fine. Once I connect to the wifi the orbi app won't even connect pt the router.Interesting issue. This web site offers a series of steps to work with this problem, several of which you have already tried.
https://www.itechgyan.com/dns_probe_finished_bad_config/
My focus would be on the computer which is having the problem, rather than on the network. The site recommends clearing browser cache and renewing the DNS address on the computer.
The way we expect things to go is: the computer is set to request an IP address using the DHCP protocol, which also supplies entries for DNS server and backup server. The Orbi provides its own IP as the DNS server. (It acts as a relay.) However, the computer itself can be set to ignore that DNS value and use its own. If (somehow without intending to) the computer's DNS has been changed to ignore the DHCP recommendation, then changing the router to other values will not have any effect.
If "clearing cache and temporary files" doesn't help, I would be interested to know which DNS servers the computer is looking at. On a Windows computer, open a DOS window and type:
ipconfig /all
The ethernet or WiFi connection being used should show the Orbi as the DNS server. I often decide to "try out" different DNS servers, go into the Windows Control Panel and change the Network parameters for my ethernet card to ignore the Orbi as DNS and go directly to Cloudflare, Open DNS, or Google DNS.
It isn't the computer, once this happens to the router every laptop/desktop I have and every phone connected behaves the same.
I did an ipconfig /release and /renew and also flushed the dns, same issue.
In ipconfig the dns is showing as orbi. Interesting, when it happens again I will try to change the computer dns to use something else and see if it starts working.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Try and remove the custome DNS addresses from the RBR and let the RBR detect DNS from your ISP...
Firmware is v2.3.5.36
I live in an associated community and fibersphere came in and installed the modems, I took a look but there's no labeling or number on it? Just a U on the front?
I set it to auto detect dns and it still has this issue.
Is there sticker on the modem, maybe in back or under the modem with any kind of Mfr and MODEL# information?
