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Forum Discussion

sarahmicklo's avatar
sarahmicklo
Follower
Feb 14, 2019

ORBI cbk43

Moved into a new home and trying to connect everything. I don't have much experience with this much tech.   We bought an orbi cbk43 (I believe), and tried plugging a lutron bridge into it to cont...
Installation
ekhalil's avatar
ekhalil
Master
Feb 14, 2019
  1. Doesn't look like you have a CBK43 if you are connecting it to a router! Can you please take a picture of the back of the Orbi (the ports) so we can gues which Orbi you have.
  2. What is the model of the router to which Orbi is connected to? Do you have access to that router?
  3. From any computer attached to Orbi, can you please open the Command Prompt and enter:

    > tracert 8.8.8.8

    This will do traceroute to Google’s DNS server. please tell us if you see two private IP addresses listed in the first two hops or only one private address and the second hop shows a public address.