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Forum Discussion
Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day
Router/Modem combo randomly loses internet connection 2-3 times a day. I've had it for over 4 years and it has worked fine until a couple weeks ago. It randomly loses connection to the internet throug...
Yeah those power levels are pretty spot on perfect.
No drop outs since installing the attenuator yesterday. 21 hours without dropout. Event log only shows 1 event and it occurred at 6am this morning. So I guess we've narrowed it down to either the line through the house or the excessive power. Moving modem back into the house and installing attenuator. Fingers crossed this is my fix. Going on a work trip through Thursday...I'll give an update when I get back. Thanks for all the help so far.
- Here's the connection after moving modem back inside. Signal is obviously a bit lower than it was outside but I also notice the number of correctables increased from 15 to 72...does that imply there is a problem with the cable running through the house?
tough to say after that little time. A few errors isn't a big deal, its when its constant and that number grows consistently. Ideally you'd like zero but again, a few isn't an issue
- Continued dropping inside all week. Have had it hooked directly outside again for the last 24+ hours and had it drop out there too. Attached is the latest event log.
- Brought it back inside and did a factory reset yesterday afternoon. It has dropped twice since the reset. At a loss of what to do next. Attached it the latest event log but it's just more of the same.
Its more of the same indicating line issues.
1. it could be a modem issue. It wouldn't be the first time a hardware issue manifested as showing a line issue
2. it could be an issue further up the line or something they're not finding
It makes it hard when they've been out to check the line and aren't finding anything. I've had to rent a modem before just to prove to an isp it was actually a line issue and not my modem (I'd had 2 with the same issue)
- I haven't actually had them out to check yet. I didn't want to get charged for them to come out and tell me there was nothing wrong. I guess that should be my next step?
Options?
I've actually rented a modem from an ISP before just to prove it was a line issue.
And again, it could be the modem. Its tough to prove without gambling a little.
So you can try having them come back out and see what they say, you can try renting a modem.
