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Forum Discussion
Orbi CBR40 Dropping Internet Connection Multiple Times Throughout the Day
Router/Modem combo randomly loses internet connection 2-3 times a day. I've had it for over 4 years and it has worked fine until a couple weeks ago. It randomly loses connection to the internet throug...
tough to say after that little time. A few errors isn't a big deal, its when its constant and that number grows consistently. Ideally you'd like zero but again, a few isn't an issue
Brought it back inside and did a factory reset yesterday afternoon. It has dropped twice since the reset. At a loss of what to do next. Attached it the latest event log but it's just more of the same.
Its more of the same indicating line issues.
1. it could be a modem issue. It wouldn't be the first time a hardware issue manifested as showing a line issue
2. it could be an issue further up the line or something they're not finding
It makes it hard when they've been out to check the line and aren't finding anything. I've had to rent a modem before just to prove to an isp it was actually a line issue and not my modem (I'd had 2 with the same issue)
- I haven't actually had them out to check yet. I didn't want to get charged for them to come out and tell me there was nothing wrong. I guess that should be my next step?
Options?
I've actually rented a modem from an ISP before just to prove it was a line issue.
And again, it could be the modem. Its tough to prove without gambling a little.
So you can try having them come back out and see what they say, you can try renting a modem.