NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Skyeclad
Feb 24, 2019Tutor
Orbi continues to struggle with Kasa Cams
Hi,
I wonder if anyone can assist me with a set of TP-Link Kasa Cameras and Orbi problems that I've been having. In short, the Kasa Cams randomly lose the network connection and are not able to...
Skyeclad
Feb 28, 2019Tutor
Ok, I did both of these things and factory reset the camera that was unable to join the network. I was able to re-establish a connection which is good but not unheard of.
Now that we're a couple of days later, a different Kasa Cam is having connectivity issues. This time that camera has an IP reservation. When I look at the cloud app, it seems like the camera is intermittently connecting but is struggling to maintain a connection, i.e. cloud videos are showing upload issues...I'm unable to watch live video even though the camera itself is detected.
I'm not sure if the problem lies with the Kasa Cam or Orbi. Right now, I'm having problems with individual cameras. Before, I lost all of them at once...two times. For the prior issues, I was unable to get any of the cameras to reconnect until I factory reset the Orbi router and restored all of the settings from file.
Is there a log or something that will help diagnose the issues?
Chuck_M
Feb 28, 2019Mentor
What Orbi do you have? RBR50?
And what is your firmware version?
- SkyecladMar 04, 2019Tutor
I have the RBR50 and 2 satellites. I think I have the latest public firmware 2.2.1.210 but I'll check when I get home to be sure.
- Chuck_MMar 04, 2019Mentor
Skyeclad wrote:
I have the RBR50 and 2 satellites. I think I have the latest public firmware 2.2.1.210 but I'll check when I get home to be sure.
That is not the latest version. Recommend you click ont he link FURRYe38 gave above and update to .32 firmware before any more troubleshooting. It may solve your issue.