NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hobbnet's avatar
hobbnet
Tutor
Aug 08, 2017

Orbi Disconnects for a split second every 5 - 10 minutes.

I've seen a lot of different complaints about this issue but I haven't seen any fixes.  My firmware is up to date and I've done a factory reset.

 

I called netgear support last night and the rep I spoke with had me change the channel on 2.4ghz and had me check the boxes next to:

 

- Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices

- Enable MU-MIMO

 

But I'm still having these issues today.

 

I spent $500 on this system.  What is going on?  How is this still an issue considering I've seen people complaining about it as far back as January?  How do I fix this?  I'll be returning the system this weekend if I can't get it fixed.

 

This is incredibly frustrating.

Troubleshooting

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 10, 2017

    Hello hobbnet

     

    I have sent you a PM.

     

    DarrenM

  • st_shaw's avatar
    st_shaw
    Master
    Aug 10, 2017

     

    hobbnetHow are you detecting these split-second disconnects?  What impact do they have on your devices or applications?

    • This2ShallPass's avatar
      This2ShallPass
      Tutor
      Aug 10, 2017

      I know the question is directed to the original author, but it messes with my work laptop (gov't issue) VPN, and it slows the ability for page loading on smartphones. Occasionally, the smartphone just hangs in mid-progress bar. Not technical enough to know for sure, but I assumed the handoff from wifi connection to data and back again can stall the page loading.

       

      Kinda frustrating.