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Forum Discussion
Orbi disconnects from internet intermittently
I bought an Orbi system with two satellites (RBR40). The Orbi disconnects from the internet every so often and, after a while, reconnects. Here's what I figured out already: 1) It's definitely th...
I have cable modem and I am having same problem. Especially ever day in morning my Orbi gets disconnected. I returned my first to Costco and purchased new but it is also happening to new one. Advice to all please return if you still have return window.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling Beamforming and MIMO.
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
This is my friends system also bought at Costco, been working since day one:
Don1208 wrote:
I have cable modem and I am having same problem. Especially ever day in morning my Orbi gets disconnected. I returned my first to Costco and purchased new but it is also happening to new one. Advice to all please return if you still have return window.