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Forum Discussion
Orbi dropping internet connection finally resolved!
Hi Everyone, So I've had countless issues with my Orbi RBK50 where I've been frustrated, called support, sent a number of support messages, with no response. Support even initially asked me to ta...
I would NOT recommend the Orbi. I have had mine for over a year (and it used to be awesome), but a firmware update 6 or more weeks ago has made it junk. It disconnects multiple times, day & night. The disconnects mess with all my home control items(tired of having to reset some of them). And the satellite is in the bedroom, so as it cycles back to reconnect, it becomes a very annoying night light. At first it seemed like a problem with my ISP, but I quickly figured out it was my Orbi system. Netgear doesn't seem to be in a hurry to fix the firmware either. And there is no way to turn off the automatic updates and/or roll it back to one that worked. I am frustrated, especially for what it cost. I am trying to figure out what system I should change to? Suggestions appreciated. Thanks.
sleepr88,
I solved the problem by putting the Orbi in Access Point (A/P) mode.
I got involved in a detailed thread that covers the entire process. See the following link:
https://community.netgear.com/t5/Orbi/Ap-mode-or-router-orbi-rbk50/m-p/1454074#M17404
Since I put the Orbi in AP mode I haven't had a single drop.
Wayne
AP mode on the Netgear is not a panacea, and should not be used if your upstream modem is in bridge mode.
In my own network, I have a dedicated firewall gatway that acts as my primary router behind the cable modem. I have the orbi router connected to this, but I still choose to use router mode on the Orbi for various reasons. I could choose to use AP mode if I wanted to, but I'm not at this point. Point being, I run the Orbi in router mode, and it works just fine for me. The only unexpected drop I ever had was when the power cord was accidentally pulled out of the wall.the problem is coming from Android Oreo devices... I verified by turning off wifi on my phone(Oreo 8.1) last night, haven't had any issues with Orbi... Netgear still has to come up with a fix for their end, because no way should a client be able to disrupt and REBOOT a router!
sleepr88,
Thanks for the update. That may very well be the problem that I expereienced as I had a Nexus 5X when I installed the Orbi. Unfortunately, I didn't see anything about this issue before converting to AP mode so I didn't have the opportunity to confirm that turning off the Nexus WiFi would solve it.
Following is a link that has a lot of commentary on the problem:
I include it as there may be some helfpul ideas about how to adjust their phone settings for those who want to operate the Orbi in router mode while using Oreo. I'll just keep my system in AP mode for now. It's working and I'll wait until Google and/or Netgear figure out how to solve the problem.
Wayne