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Forum Discussion

trippw's avatar
trippw
Star
Jul 05, 2017
Solved

Orbi dropping internet connection

I purchased a netgear orbi router last month and have had problems with it dropping internet connection almost daily. The orbi representative suggested I get a new system because they had tried all of...
Orbi
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please post the issues you are having or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jul 06, 2017

We have a beta firmware that looks to address disconnect issues if you would like to try this firmware send me a PM

 

DarrenM

  • trippw's avatar
    trippw
    Star
    Jul 10, 2017

    Darren,

     

    I have sent you a private message to try and get access to the beta firmware.  Can you please reply to my private message.  Spent an hour on the phone with customer support already today.

     

    Thanks,

    Tripp