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Orbi dropping internet connection
I purchased a netgear orbi router last month and have had problems with it dropping internet connection almost daily. The orbi representative suggested I get a new system because they had tried all of...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please post the issues you are having or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I'm having this issue each night too. It works fine all day, then disconnects. It's like there's a sleep mode that it doesnt wake from.
Yes mine does this. I am having to power cycle my modem and router daily. It is getting really frustrating. I shouldn't have to power cycle daily, spend hours on teh phone with netgear support, and try a beta software for a router that costs $400.
Sadly I agree.... I am working hard with the community and waiting for this fix. I feel mislead on the orbi. The marketing hype and reviews were great. But the product has fallen short on its KEY selling factor. I work in IT so I understand hardware issues so I was hoping support would be more helpful, but thus far the only answer I seem to read is... New firmware will address that, but no release date is available.
So.. I sit... and wait... I am not sure what the long term impact will be on the Net Gear brand.
Feeling unheard
