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Orbi dropping internet connection
I purchased a netgear orbi router last month and have had problems with it dropping internet connection almost daily. The orbi representative suggested I get a new system because they had tried all of...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please post the issues you are having or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
Welcome to the dropped connections party!
I've been using the beta firmwares for a while, but still have had no relief from the orbi locking up. So workarounds I have found.... go backwards to v1.5x timeframe -OR- set your orbi as a wireless access point and use a separate router. The issue seems to be when using orbi as a wireless router. Matter of fact sometimes when the wireless does not work, the wired ports will still work.
Either way your options are:
1. Setup as WAP with separate router
2. Wait for new published firmwares and pray
3. Join in on the beta firmware and pray
4. Sell your orbi as soon as possible and cut your loses
I'm on option 2 because I actually want to see this fixed for all.
Are you running Beta 1.12.0.12? Are you saying it does NOT fix drops?
What does it address?
My return window is closing fast. After that its an expensive pet rock, and a world of backlash from the spouse.
And just to be clear... NetGear is advising customers to connect the NETGEAR Orbi to other Routers .. like ASUS to Function? WOW...Thats going to look BAD on my YouTube Channel ... LOL
All products have issues... things that need adjustment. But at their core.... they should be able to fit their main function. Please dont make the customer feel bad for being disappointed. The customer has lived up to his end with cash, trust of the NetGear brand, and patients.
All anyone is looking for are options, action, and a promise to make it right. All companies deal with issues. The big ones own-up and surpass expections. Customers buy products through out a life-time. The customer loyality should be more important than any one product or purchase.
I am running v1.12.0.16 on RBR50 & RBS50. Behavior still appears so no it has not resolved my particular issue of it 'locking up' on giving our IP address after a period of time. I can still connect to the router, however there is no 'internet' access because it appears that DHCP stops responding.
Netgear is not advising anyone on this matter other than to work with beta firmware. MY advice was to use as WAP and use a different router then the behavior does not rear its ugly head.
When I bought the Orbi on the fantastic reviews, I was excited to finally have a solution that would provide a rich wifi signal throughout the house for multiple devices. Easy install, up and running and no problems delivering on the promise of marketing. Things started to have issues around v1.9 of the firmware.
If I were able to return, I would do it in a heartbeat. I'm not fortunate enough for that. If I'm doing research and choosing a vendor today, I would probaby give Plume a shot.
I do not represent Netgear in any way. I'm just a guy that wants to continue on continuing on in faith that Netgear will release a more rock solid firmware to address this issue. If you don't have the appetite to be a beta user, return :)
I wish you the best finding a solution. How often did they release updates? I am writing some of these issues for my networking students this Fall
Not to worry no name just senarios, and reporting procedures.
Keep us posted on your findings.
Honestly, I would have already returned it if I could. I am outside of my return window. Stupid me kept the router even though it was having issues becasue the speed was so good. I was only getting around 20 mbps with my old router that was over 10 years old (paying for 100), but as soon as I hooked up the orbi I got speeds above the 100 mbps that I am paying for. It started out that I only had to power cycle once a week so I thought, I can live with this. Then it turned into daily power cycles, and now sometimes I can not even get the thing back online. I have spent around 10 hours on the phone with netgear support and still have not gotten the issue resolved. If you have this router and it is still in the return window, I would recommend taking it back before it is too late. I waited too long. Do you really want a $400 router that you have to power cycle every day, try out a beta firmware, or even use it in AP mode with another router??
