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Forum Discussion

trippw's avatar
trippw
Star
Jul 05, 2017
Solved

Orbi dropping internet connection

I purchased a netgear orbi router last month and have had problems with it dropping internet connection almost daily. The orbi representative suggested I get a new system because they had tried all of...
Orbi
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please post the issues you are having or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

Crazyb24's avatar
Crazyb24
Guide
Jul 13, 2017
Jamessimmering: did the factory reset work? I am having the same issue as you. Will not automatically reconnect after disconnecting.
  • Jamessimmering's avatar
    Jamessimmering
    Star
    Jul 15, 2017
    Crazyb24 wrote:
    Jamessimmering: did the factory reset work? I am having the same issue as you. Will not automatically reconnect after disconnecting.

     

     

    Try turning on Beam forming and Mu Mimo.  I had issues after the update with samsung i 5.  This seemed to have helped. (fingers crossed) and yes there is no way to cut down the  power on the 2.4 ghz side that I can see.  The update did away with that option.  (I am not an expert just a frustrated user like yourself)