NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

trippw's avatar
trippw
Star
Jul 05, 2017
Solved

Orbi dropping internet connection

I purchased a netgear orbi router last month and have had problems with it dropping internet connection almost daily. The orbi representative suggested I get a new system because they had tried all of...
Orbi
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please post the issues you are having or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

lgalliher56's avatar
lgalliher56
Aspirant
Jul 15, 2017

I have loaded the FW update and while the disconnects are less frequent, they still happen. How can I determine if it's my ISP (Charter). Prior to installing Orbi, we had some issues with stalling and the modem even rebooting while watching Netflix or Amazon. Thanks.