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Forum Discussion
Orbi dropping internet connection
I purchased a used Orbi RBR50 with one RBS50 from eBay. Set it up and loaded firmware 2.1.3.4 on both units, did a factory reset on both, turned of the daisy chain, beamforming, and mimo. I keep getting Wi-Fi drops. Sometimes I can reconnect, some times I have to power down. It will stay up anyways from 3 hours to sometimes 10min.
I started to think maybe it was my modem even though I have never had any problems with it. It is a Netgear CM500. It looks like the firmware is up to date but I did have a long list of errors in the log so I did a factory reset on the modem and a factory reset on both Orbis again. After a few hours of stable internet it dropped. I looked at the error log on the modem and had this:
TimePriorityDescription1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=dc:ef:09:bf:77:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;1970-1-1, 00:00:27Notice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv62018-4-10, 19:59:00Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=dc:ef:09:bf:77:58;CMTS-MAC=00:17:10:8b:25:15;CM-QOS=1.1;CM-VER=3.0;2018-4-10, 19:59:00Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=dc:ef:09:bf:77:58;CMTS-MAC=00:17:10:8b:25:15;CM-QOS=1.1;CM-VER=3.0;
Sorry this is the only way I could figure out how to post the log.
So is my issue the Orbi system or my modem? Any help would be appreciated. My wife works from home and has not been happy with my new purchase! Thanks
I started to think maybe it was my modem even though I have never had any problems with it. It is a Netgear CM500. It looks like the firmware is up to date but I did have a long list of errors in the log so I did a factory reset on the modem and a factory reset on both Orbis again. After a few hours of stable internet it dropped. I looked at the error log on the modem and had this:
TimePriorityDescription1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=dc:ef:09:bf:77:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;1970-1-1, 00:00:27Notice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv62018-4-10, 19:59:00Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=dc:ef:09:bf:77:58;CMTS-MAC=00:17:10:8b:25:15;CM-QOS=1.1;CM-VER=3.0;2018-4-10, 19:59:00Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=dc:ef:09:bf:77:58;CMTS-MAC=00:17:10:8b:25:15;CM-QOS=1.1;CM-VER=3.0;
Sorry this is the only way I could figure out how to post the log.
So is my issue the Orbi system or my modem? Any help would be appreciated. My wife works from home and has not been happy with my new purchase! Thanks
3 Replies
Looks like a modem issue. I would also contact your ISP and give them this information. They should be able to see this information from there side. Give them details on when this happens. Have them check the signal from there side to your modem.
What is the ISP your using?
What speeds do you have UP and Down you pay for?
Can you try a different modem? Maybe a Arris SB6183 or Motorola MB7420 or a different model NG model like the CM1000. I would recommend CM700 however these are intel based modems that currently have a problem in there chipsets:
http://badmodems.com/Forum/app.php/badmodems
- I pay for 100mb and get around 70-80 down and 6-7 up on speed tests off the Orbi. Before I was getting 40 down and 3 up. I wanted to get a better setup before upgrading my speeds.
I could buy another modem and try it but would rather not spend anymore coin without knowing the modem was the issue. Could the Orbi be demanding too much from it? Not sure if that possible. It is only a few years old.
I have Spectrum/TWCI would contact the isp have have them check your signals up to the modem. Give them the modems log info as well.
Swap out LAN cables between the modem and router. Cat6 shortest lenth possible.
Ensure your modem to the ISP service box is using RG6 cabling, not RG59.
The modem is capable of handling your ISP speeds:
WAN throughput: 680 Mbps WAN throughput upstream: 132 Mbps
