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Forum Discussion
Orbi drops random devices on wifi and wired connection
I have had this Orbi since Feb.2018. It worked great for a few months. Since early July it started randomly dropping devices (wired or wireless). There is no particular device that is always dropped....
Has a full factory reset and setup from scratch been done after the last FW update?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Any Wifi Neighbors near by? If so, how many?
Disable the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you have tried two orbi systems, and still have issues, this maybe a a mis-configuration issue or a environment interference issue.
Other users as well as I have not seen these issues.
I set up my friends 50 series system a couple of months ago. Loves it:
FYI...plenty of other users have seen this issue. All you have to do is search "dropped devices" on this forum and you will see many posts with this same issues.
Answers to your questions:
Has a full factory reset and setup from scratch been done after the last FW update? ...YES. Once with the old Orbi router and again with the replacement that Netgear sent me.
What is the Mfr and model# of the IP modem the Orbi is connected too? ...brand new Arris TM1602 from charter with upgraded 200mbps speed
What is the size of your home? Sq Ft? ...4200sq ft. But the devices that are being dropped is either directly wired and sitting right next to the router or wifi within 10-20 ft.
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials....about 30ft
Any Wifi Neighbors near by? If so, how many? ...of course. I live in a SF house in the city, not in the middle of a forest!!! :-)
Disable the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). ...already tried, except IPv6 which is disabled.
- Any network switches in the mix? If so, what is the Mfr and model# of the switch?
"Any Wifi Neighbors near by? If so, how many? ...of course. I live in a SF house in the city, not in the middle of a forest!!! :-)"
How many?
What channels are they using?
If you live in the city and have many wifi neighbors near by, you maybe seeing some wifi congestion. Where theres many wifi neighbors and there crouding up channels 1, 6 or 11.
One thing you can try, turn OFF the satellite and run just the router for now. Go into Advanced tab/Advanced settings/Wireless settings. Turn down the power from 100% to lets try 50% or 75%. Pick channel 1, 6 or 11, which ever has the least nieghbors using it. Save with 5Ghz channels. Set channel width to 40Mhz only on the Basic/Wireless settings page. Set WPA2 and AES only. Keep MIMO, Daisy Chain and Fast Roaming disabled. Save settings and reboot the router.
Thank you for these suggestions. I will try them and post back here in about week.