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Forum Discussion

thebishop's avatar
thebishop
Apprentice
Feb 01, 2017
Solved

Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently

Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line).   I generally have "5 bars" of Wifi on al...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

marshymallow's avatar
marshymallow
Apprentice
May 30, 2017

Some Updates on the new Beta.

Unfortunately I encountered the occasional wifi drops but it's not as frequent as before.
I was in the same room as the router and I observed that prior to wifi drop, my mobile device will show very erratic wifi signal strength. Upon wifi drop, it reconnects back almost immediately however.

Hence the new Beta is still not perfect yet.

ryman982's avatar
ryman982
Tutor
May 30, 2017

I'm having major issues with my AppleTV now... ended up troubleshooting with Apple for a while the other night but the system just can not stay connected to my Orbi.  I have an Amazon FireTV in another room and have had absolutely zero issues with it.  This also seeemed to suddenly happen within the last week or two.  

 

Seeing that I rely entirely on wifi to power my televsion programming, is there an answer for this in the foreseeable future??  The wife is going to personally strangle someone at Netgear if we can't get Mickey Mouse on the next time the 2 yr old throws a temper tantrum!! :).