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Orbi Firmware update 2.5.0.38 problems
Have a 2 year old RBR50 with 2 satellites - have had no problems until recent update to 2.5.0.38. Everything is working howerever the GUI now has issues when attempting to display devices. The web ...
The reset and setup from scratch on the RBR will probably fix the issues your seeing. Try then when your ready.
RonRolfsen wrote:After several reboots still have the problems (no Main page, no devices attached). I wanted to downgrade to 2.5.0.30 but now when I go to the Advanced-Administration-Firmware Update in the web gui get the:
400 Bad Request
This server does not support the operation requested by your client.
Mobile app does not allow a firmware downgrade as far as I can tell.
Is there a way to telnet into the router and downgrade the firmware?
(have not yet tried reset - saving as last resort since things are 'working')
We see a lot of different user configurations. Along with new FW udpates, these new FW updates and some of all the varied configurations or possibly corrupt configurations that maybe become incompatible with new FW updates. Yes I agree, resets shouldn't be first thing to do after a FW update, however in some cases, it's needed. There are good reasons for doing a reset. Yes in most cases as a last resort to give the new FW update a chance to be fully installed, seated and configured from scratch. In some cases even after a reset, a backup configuration maybe applied and this gets the system back online with the new FW update as well. Backup configurations are recommended after each FW update to ensure good system backup is maintained.
I presume NG wants there units working well after FW updates. However it is problematic to know how or what users have configured with there systems that may or seem to effect how new FW operates after installation. From a testing stand point, I would think NG may be testing on clean slated systems with resets to endure the base FW is installed with out any issues. I would also hope that NG also tests out what I call, "dirty" systems with varied configurations to tests real world configurations as well. No idea what NG does. For my testing, it's mostly clean slated FW configurations. How I know most of these FW versions DO work. Save some of the odd ball problems thats are hard bugs. However I do some real world FW upgrade configurations as well.
My friends systems I setup a while back has not seen a reset on my account since day one. Gone thru several auto updates. My friend has never asked me or told me of any problems since it went online.
So we know there are some cases where the systems are working as expected.
Overall, resets are a last resort and have a good reason for them. FW just can't be left to upgrade and in these cases where systems stop failing, yes it's the FW that was the initial cause, however we have to find out where the problem actually is. Is it a configuration incompatibility or an actual bug in FW. Factory resets helps to narrow this down.
I think users are rightly hesitent to reset as we all know Orbi systems are not the easiest to setup. However users can avoid most of this hassle when doing a reset if they have a good solid backup configuration that was saved to file. Saves time in most cases.
FURRYe38
Glad to hear that you also do some normal upgrade testing. In the past (out of context) it just always sounded that you would always just do a factory reset.
Would be interesting to find out what “special” configurations break the upgrade, as my setup has pretty much only one modification (access control enabled) and so far the problems I had with pretty much every FW Upgrade was related to Backhaul communication issues locking out approved devices in Access control randomly.
Are there any known issues with Sonos and Orbi systems when FW upgrade and access control is enabled?
Glad to hear that you also do some normal upgrade testing. In the past (out of context) it just always sounded that you would always just do a factory reset.
Would be interesting to find out what “special” configurations break the upgrade, as my setup has pretty much only one modification (access control enabled) and so far the problems I had with pretty much every FW Upgrade was related to Backhaul communication issues locking out approved devices in Access control randomly.
Are there any known issues with Sonos and Orbi systems when FW upgrade and access control is enabled?
I do mostly do factory resets after I do FW updates. This seems to eliminate most issues. I've had good operation with resets after FW updates. Thought I have setting up from scratch down to a science now. LOL.
Seen many posts about access controls. I don't use them much if at all at my house. All adults here so no need to control anythign. Most cases access controls seems to cause problems from what I see. Not sure if this is a problem with the feature itself or due to a bad FW loads and users continue to used the system with out try a factory reset and setup from scratch to see if the problem continues or not.
Seen lots of posts with SONOS and Orbi over the years on here. Mostly condigurations which are solvable.
- Just wanted to comment why access control:
I live in an apartment complex and access control is an additional security layer for neighbors not highjacking my internet 😊 if they ever hack my password. Lots of tech savvy people around here.