NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
orbi firmware update RBR50-V2.1.2.18 will not install
OS is Win10 64 bit. First the Netgear email link did not load. Second, going to Netgear website, the firmware upgrade (see above) comes as a compressed disc file, whatever that is. Third, I cannot decompress the file and when I try my computer says it is a corrupted file. Netgear problem or mine? Solutions please.
8 Replies
What zip program are you trying to use when unzipping the file?
DarrenM
Darren, Funny you should ask. I can't even get to that step. When I look at the downloads, there is a confusing page with "compressed file
Thanks for reply Darren. See below. I can't get past this window. So I do not know which zip program will be employed.
Reply to myself:
Can't unzip the file that Netgear sent.
Why do I have to update router and satellites separately?
This gets complicated for a device sold to the general public.
Community has not been helpful.
.png){kind=link}