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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Did anyone else get an private message from NetGear support to help work with their L2 Support team? It was from DarrynM
- I got a PM to work with support last week. They contacted me and the tech tried replicating the problem on their lab system (reboot loop on wired backhaul). They suggested a factory reset which has fixed my problem.
So it’s just an attempt to fix your problem, not an attempt by the developers to understand what is going on.
I’d recommend doing a factory reset (not that painful) and if problems persist, respond to the PM that you want to work with them.Glad the factory reset helped with yours. Been asking users to do this. Ya I know it's pain however seems that each FW that gets released is different and for some reason the configuration persistence is getting in the way or not being correctly re-applied after a auto update. I've posted this behavior to NG. Not sure why they can't seem to get a seemless update to work with out users having to resort to a full factory reset and set up from scratch. Hopefully they will figure it out. Ive had no issues after donig a factory reset and setting up from scratch. Then do a save configuration to file. Keep this for the current version of FW that it was saved for.
jeblis wrote:
I got a PM to work with support last week. They contacted me and the tech tried replicating the problem on their lab system (reboot loop on wired backhaul). They suggested a factory reset which has fixed my problem.
So it’s just an attempt to fix your problem, not an attempt by the developers to understand what is going on.
I’d recommend doing a factory reset (not that painful) and if problems persist, respond to the PM that you want to work with them.Dlink used to lock the saved config to a particular version of firmware so users won't restore a given backup of the config (old to new, new to old), i thought it was annoying at first, but now i think its brilliant.
on the side note, netgear should, on any firmware upgrade (or downgrade) create a soft trigger (built in) to restore to factory default after each upgrade/downgrade, but they first need to show a banner warning users to save a backup (for same compatible version of the firmware) or start from scratch for incompatible backup (based on firmware versioning).
it seems the netgear eng are not users of their own product, they probably use Asus, Meraki's, Ubi's or Cisco.
