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Forum Discussion
BretD
Jun 04, 2018Administrator
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Rottenweiler
Jun 13, 2018Tutor
I have what amounts to an RBK43 setup. (Began with RBR40 and RBS40 and later added a second RBS40). I have at times loved and at other times hated this product/setup. As of 2.1.4.16 the affair is over. I pulled the whole setup and went back to my "trusty" (relative to the Orbi) R6700v2. What is SO frustrating to me is how some people are reporting great success and everything 'fixed" after this firmware update. EXACTLY the opposite for me... Horror show. Lately I had been having an occasional dropouts. (My system was stable back in the day (?version 1.x.x.x days as I recall) but since then and with each forced upgrade I feel like the number of drops has increased. With .16 it was absolutely ABYSMAL for my system/setup. (Frequent drops within 2 hours of a firmware upgrade/total system redo/reset/factory reset of ALL units.)
I have DONE absolutely everything suggested... repeatedly. Simple setup, factory reset more times than I care to admit. Don't use ethernet backhaul. Upgraded satellites first, router second. I've disabled EVERY "feature" that the system was supposed to offer, MIMO, Beam forming, daisy chain etc etc ect. My wifi channels have been adjusted, eliminated any switches for testing, changed cables (despite the most laughable suggestion I've ever seen in the forum... use "quality" ethernet cables... NOT the one included in the box")... I've asked my neighbors to turn off their WiFi because my Orbi doesnt work right, I've worn a tin foil hat... NONE of it works...
I'm a Netgear fanboy, trust me, but there are limits. Short of users just removing the system entirely, which I have been forced to do... here is my suggestion to Netgear.
Maybe Netgear or the Moderators or this forum could provide some information as to WHAT the problem actually is? Does Netgear know?
I feel like there are hundreds of unsatisfied users with dropout issues and as of yet I havent read in 1000's of posts what exactly the trouble is? Maybe if Netgear could spell it out? Say what they are doing to fix it? What has been tried? A roadmap or plan of sorts; users could hold onto some tiny sliver of hope or faith that this system will work someday. I WANT it to, trust me... when it DID work the coverage and throughput and saturation were spectacular but when the wifi/internet go out 15 times a day it doesnt matter how fast it is. (Quote from my son... "Dad, slow is better than zero")
What makes me the MOST upset is that when it worked I recommended it to others... I feel BADLY now... like I wasted THEIR money too.
I appreciate that the team is working on it, I realize that they just released a firmware that was supposed to fix the crashing "under stress"
- Fixes the wireless crash and reboot issue when the router is under stress
(The fact that a product can't function "under stress" does NOT leave me feeling good about it by the way)
In any event, I'm joining the others who have sadly given up on my Orbi system...
If one of the moderators wants to DM and send me a beta firmware or would like logs from my units I'd be happy to try.
Took me a year to give up... my Orbi spirit is finally broken... v.16 killed it