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Forum Discussion
BretD
Jun 04, 2018Administrator
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
XeroFire
Jun 14, 2018Tutor
RBK50 Windows 10 PC
I just updated to firmware V2.1.4.16 last night, and it hasn't resolved my problems at all. Both wired, and wireless devices are constantly dropping connection, everything from a roku 4 premiere, to to both my Wife and I's iphone 8 plus, to chromebooks, to ipads. This has been an ongoing issue for several weeks, requiring sometimes HOURLY reboots of my orbi system. In order to reconnect my iphones I constantly have to hit the "renew lease" button in order to be correctly assigned an IP address by the router. None of my other routers by other brands have EVER had this issue, but this one has been happening intermittenly since I purchased the Orbi over a year ago. I know its a firmware issue, and when the orbi works properly, its awesome, but I'm just about done dealing with this, especially because of the extortionate Netgear support policy. 90 days? What kind of BS is that for a modern consumer product. If you have faith in your products, you should be standing behind them for at least a year. And to make it just about impossible to talk to someone beyond that 90 days is also wrong. Oh, and in case anyone is interested, I did contact support within the 90 days, they sent me a new orbi, claiming the hardware was defective (it wasnt) and when the new one had the exact same issue, they did spend time running diagnosics on my network, checking the logs etc, and were eventually able to get it working with a beta firmware patch, but it took 2 weeks to get that far. Now I'm at the mercy of beta firmware being developed for people who hopefully are having the same issues that I'm having. Sorry for ranting, but really tired of dealing with this and listening to my family complain about not having consistent internet access when I spend over $300 on a supposed top of the line mesh system.
manofice
Jun 14, 2018Virtuoso
You're not alone. I was using my iphone last night and I noticed i lost internet, it was connected to WiFi but said it had no internet connection, I noticed my son was streaming netflix on the apple TV still though. I had to turn WiFi off on my iPhone 6S Plus and turn it back on, and all was fine.
- steve8411Jun 14, 2018Apprentice
manofice wrote:
You're not alone. I was using my iphone last night and I noticed i lost internet, it was connected to WiFi but said it had no internet connection, I noticed my son was streaming netflix on the apple TV still though. I had to turn WiFi off on my iPhone 6S Plus and turn it back on, and all was fine.
Exact same issue.
They know over there at NG. They are 100% aware of the problem per my support tickets.
Dont waste your time factory resetting anything. Its an exercise in futility.
It's a matter of waiting for them to solve the issue.