NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BretD
Jun 04, 2018Administrator
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Ulairi
Jun 27, 2018Luminary
oliveyang wrote:
Udpated to 2.1.4.16 fairly easily and no reported issues initially. Internet totally stopped working the next day so i don't know if they are connected. If I plugged right in to my modem internet worked so i knew it must be the orbi. Ended up having to to a factory reset plus setup of orbi via ethernet to get internet working again. It's been stable for the last day, so that's promising. However, I am seeing a significant drop in performance. If I run a speed test in a browser (via wifi) I'm getting 40 - 50 mbps, using the orbi app's speed test it is 150 mbps.
Hi, oliveyang did you fix your problem?
If not, try another factory reset. Yes it's a pain, but I have had good speeds since doing two resets a couple of months ago, per this thread: link.
oliveyang
Jun 27, 2018Tutor
No changes since I posted. Thanks for the advice. Ill try a second reset.
- computersteveJun 28, 2018Apprentice
So I think there is definetly something wrong with this firmware.. I have done the factory resets & had good results up until 2 days ago when I noticed the wifi speed seemed sluggish. So I checked at what speed was my iMac connecting to the orbi usually it has an MCS index of 9 and its in the range of 700 something mbs.. but when I checked this time it dropped to MCS index 7 and is consistently staying locked at 585 mbs. So I really do agree with the other users who say this firmware release cuts the throughput of the wifi. I haven't moved any of the devices, and they are located on oposite sides of my desk. Now when I reboot it jumps back up to MCS index 9 700 something mbs but then after like 5 minutes it drops back down to a locked 585 mbs. I also notice that unchecking / rechecking the options daisy chain, Fast Roaming, MU-MIMO, Implicit Beamforming do really nothing.. I notice no change. I will not reset this router again to defualts, I did so twice & I have an outside orbi mounted its a pain in the A$$ to unmount and resync. Netgear instructed us that 2.1.4.10 would be the firmware that required a factory reset it was never mentioned that 2.1.4.16 would also need that. A factory reset SHOULD NOT BE A FIX .... it should be used to get you back to a working state (out of the box state) but if the firmware is defective from the factory there is no point to keep reseting it.. it just resets the problem.
- pup0975Jul 20, 2018Star
I'm having the exact same issue with my Macbook Pro. I'm on 2.1.4.10. My MCS drops to 7 usually when I've moved my Macbook outside of the room the Orbi is in. Internet speed which is 100+Mbps usually caps at 40Mbps. Turning off the wifi on the Macbook and then turning it back on, usually bumps in the MCS back to 8 and my full speed returns. This issue has dated back to at least 2.1.4.10.
- FURRYe38Jul 20, 2018Guru - Experienced User
Try this:
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
https://community.netgear.com/t5/Orbi/Orbi-RBR40-RBS40-V2-1-4-16-mesh-network-drops-connection-to/m-p/1601598/highlight/true#M35230
pup0975 wrote:
I'm having the exact same issue with my Macbook Pro. I'm on 2.1.4.10. My MCS drops to 7 usually when I've moved my Macbook outside of the room the Orbi is in. Internet speed which is 100+Mbps usually caps at 40Mbps. Turning off the wifi on the Macbook and then turning it back on, usually bumps in the MCS back to 8 and my full speed returns. This issue has dated back to at least 2.1.4.10.
- pup0975Jul 20, 2018Star
computersteve wrote:
So I think there is definetly something wrong with this firmware.. I have done the factory resets & had good results up until 2 days ago when I noticed the wifi speed seemed sluggish. So I checked at what speed was my iMac connecting to the orbi usually it has an MCS index of 9 and its in the range of 700 something mbs.. but when I checked this time it dropped to MCS index 7 and is consistently staying locked at 585 mbs. So I really do agree with the other users who say this firmware release cuts the throughput of the wifi. I haven't moved any of the devices, and they are located on oposite sides of my desk. Now when I reboot it jumps back up to MCS index 9 700 something mbs but then after like 5 minutes it drops back down to a locked 585 mbs. I also notice that unchecking / rechecking the options daisy chain, Fast Roaming, MU-MIMO, Implicit Beamforming do really nothing.. I notice no change. I will not reset this router again to defualts, I did so twice & I have an outside orbi mounted its a pain in the A$$ to unmount and resync. Netgear instructed us that 2.1.4.10 would be the firmware that required a factory reset it was never mentioned that 2.1.4.16 would also need that. A factory reset SHOULD NOT BE A FIX .... it should be used to get you back to a working state (out of the box state) but if the firmware is defective from the factory there is no point to keep reseting it.. it just resets the problem.
I'm having the exact same issue with my Macbook Pro. I'm on 2.1.4.10. My MCS drops to 7 usually when I've moved my Macbook outside of the room the Orbi is in. Internet speed which is 100+Mbps usually caps at 40Mbps. Turning off the wifi on the Macbook and then turning it back on, usually bumps in the MCS back to 8 and my full speed returns. This issue has dated back to at least 2.1.4.10.- computersteveJul 20, 2018Apprentice
Ok.. so what happened to any new beta updates... it seems as if progress stalled at V2.1.4.16 DarrenM
- oliveyangJul 02, 2018Tutor
i tried the second factory reset and it worked to increase my speeds back to what they were before. Getting 180mbps downloads. Thanks for the advice!