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Forum Discussion

BretD's avatar
BretD
Administrator
Jun 04, 2018

Orbi firmware update v2.1.4.16 availability

We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Installation
Troubleshooting
Cicloforza's avatar
Cicloforza
Guide
Jul 12, 2018

Unfortunately updated to 2.1.4.16 using app without seeing note to update manually.  Now getting frequent internet drops, so want to reinstall update manually, but when I try to download it to Explorer by using link given on the support site and try to extract it, I get an error msg saying Couldn't Mount File The Disk Image is Corrupted.

First question-How do I download the correct version of 2.1.4.16

2nd question-When I do download it, do I have to reset to factory defaults and then install, or can I just re-install the new firmware.

Thanks