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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
I have had nothing but trouble with the Orbi models I have and this firmware update but have also had issues with previous firmware updates as well. I've factory reset, toggled more settings than I'd like to mention and have wasted more time than any paying customer should ever have to spend on a product, let alone one that costs this much. This system is totally unstable and does not work as advertised. I'm an engnieer who works on WiFi products. Removing satellites and rebooting these routers always fixes the problem. If I worked on this prodct I would resign immediately. This by far the worst router I have ever delt with. My one star reviews will be all over amazon shortly. I have absolutely had it with Orbi and am done. The anger and frustration from customers is well earned and asking for "cooler heads" to prevail is asking far too much from customers. I expect and demand quality in the products I buy. This stuff should never leave the shop in this condition. It is 100% unnaceptable.
Baseman70, I have been communicating on this forum since purchasing my Orbi RBK50 kit in March 2018, and in the first fortnight or so I had problems with Apple HomeKit and Lifx, but since installing FW v2.1.4.16, my Orbis have behaved flawlessly. Mine are in AP mode on a stable Billion router, with reserved DHCP addresses passed to the Orbis.
So it never ceases to amaze me that there’s a very vocal minority out there who seem to have unimaginable difficulties with their Orbis. And so many of these people claim to have a strong background in IT, as though this explains all, and is a justification for Netgear to start again.
Baseman70, you say “This system is totally unstable and does not work as advertised”. I disagree, and say the system is stable and works entirely as advertised.
I also have an IT background. IT staff used the term “PEBCAK” (Problem Exists Between the Chair And Keyboard) to describe users who had problems where no-one else does. In most cases, we were right.
If you think the goods don’t work as advertised, then return them for a refund.
Please don’t speak for me an others who have no issues.
You must work for netgear. Blame the customer. Classy! I speak for no one but myself. We’ve been testing Orbi for quite some time. If it works for you, great. That doesn’t mean that it works for me or that I don’t know what I’m doing as you ungraciously suggest. The length of this thread in addition to your snarky and defensive reply speak volumes. Good day IT guy.
Baseman70, I don’t work for Netgear. But if I had experienced the problems you claim, I would have returned my Orbis for a refund long ago then looked for a simpler solution
Orbi is BAD, it's a fact, there is a problem with it (really think this thread is for pleasure ? )
Mine never works for a long time, always reboot many times per days, and block my main router (im in AP mode).
Orbi is not stable, i've just turn it off for always, really too bad, but expensive.
This is an asinine comment. If you 'actually' have an IT background in anything related to networking (not just pulling and replacing a few parts on a box -- congrats you can install ram) then you'd know that there are can be almost limitless variations in network topologies. Just because it works fine on one person's basic home network doesn't mean it's working fine elsewhere, where it should also be working without issue.
I had zero issues until the latest firmware update. Now the satellite brings the network down. This is verifiable through packet capture. Now what? Am I imagining the packets?
Right now my router and satelite are running 2.1.4.10 and they are working great as is. It is saying that the update version is 2.1.4.16. Since my RBR50/RBS5 are working great with 2.1.4.10, I am hesitant to upgrade to 2.1.4.16 with all the problems I have previously read about in another thread. Any thoughts or advice? TIA!