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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
I have had nothing but trouble with the Orbi models I have and this firmware update but have also had issues with previous firmware updates as well. I've factory reset, toggled more settings than I'd like to mention and have wasted more time than any paying customer should ever have to spend on a product, let alone one that costs this much. This system is totally unstable and does not work as advertised. I'm an engnieer who works on WiFi products. Removing satellites and rebooting these routers always fixes the problem. If I worked on this prodct I would resign immediately. This by far the worst router I have ever delt with. My one star reviews will be all over amazon shortly. I have absolutely had it with Orbi and am done. The anger and frustration from customers is well earned and asking for "cooler heads" to prevail is asking far too much from customers. I expect and demand quality in the products I buy. This stuff should never leave the shop in this condition. It is 100% unnaceptable.
I fully agree
the router + satellite is really unstable, it's unacceptable !
no response and support from Netgear.
Vinz59, I concur with FURRYe38. Your post is too brief, and also you don’t tell us what model Orbis you have, and you assume we understand when you say “I fully agree” - With what do you fully agree?
Then you say “the router + Satellite is really unstable”. They are not unstable, which is probably the reason Netgear hasn’t responded. You either have faulty units that should be returned, or your problem is due to the way you have set them up and/or your underlying network infrastructure.
Give the community more details of your setup and what has gone wrong for you.
Thanks FURRYe38 and cheshbr for your post
You are right I can detail more my issue.
I have 1 router RBR40 (router mode) and 3 satellites in mesh mode RBS40. running firmware 2.1.4.16.
the 3 satellites randomly reboot during the day (around 10 times each).
Same issue with a reset factory of all the devices.. the config is really simple, I didn’t change anything more in the Orbi configuration.
I didn’t have the issue before with 2.1.3.x firmware.
Any idea or help will be really appreciated. I don’t know what can I do to solve this nightmare
thanks
Has a power cycle OFF for 30 seconds the back on been performed since the v.16 FW update?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).
vinz59 wrote:
Thanks FURRYe38 and cheshbr for your post
You are right I can detail more my issue.
I have 1 router RBR40 (router mode) and 3 satellites in mesh mode RBS40. running firmware 2.1.4.16.
the 3 satellites randomly reboot during the day (around 10 times each).
Same issue with a reset factory of all the devices.. the config is really simple, I didn’t change anything more in the Orbi configuration.
I didn’t have the issue before with 2.1.3.x firmware.
Any idea or help will be really appreciated. I don’t know what can I do to solve this nightmare
thanks
Gave this release a whirl yesterday, upgrading my RBR50 from 2.1.2.18 (1 sat, wireless 5G backhaul which reports Good). It was OK during the day, but the minute the HD streaming started in the evening it rebooted 3-4 times. Load still seems to be a problem for Orbi and I'd say this release is terrible. I also don't really consider two HD streams "heavy load" for a 400 dollar box.
I honestly wish I had never bought the thing. Every release in 2.x train has had massive problems, which kind of settled down in 2.1.2.x to "tolerable" levels. But since then it has gotten worse. Also, seems like it really went into a tailspin right after my warranty expired. So perhaps this system really is only designed to last a year. Who knows. When I first got it had issues with Ring doorbell I should've just returned it then rather than work through it.
