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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
Any other wifi neighbors near by? If so, how many?
What channels are you using? Try manual channels 1, 6 or 11 on 2.4Ghz and other unused channels on 5Ghz.
Disable MIMO, Daisy Chain and Fast Roaming.
Whats the distances between the router and satellites.
How big is your home? Sq Ft?
Has a power cycle been performed with the Orbi system after the FW update?
How about a factory reset as well after the FW update or power cycle if the problem continues?
jweise wrote:
RBR50 continues to drop internet connection with 2.1.4.16.
Win 10 machine and Arris SB6183 modem.
I am sitting in my office and computer is connected to Orbi router with network cable. One satellite is on downstares.
MIMO and Fast Roaming are off.
Daisy Chain is on. It is needed for good whole house (2,700 sq. ft.) coverage.
Set to channel 6, but don't believe it made a difference.
I have not tried factory reset. Will do over weekend.
I am connected directly to router with network cable. Modem is connected to router. I believe router is causing internet loss. Did not have this loss with previous router setups.
LEt us know if you can do the factory reset this weekend and set up from scratch. I would power OFF the ISP modem as well for 1 minute, then back on, then do the factory reset. You can do this from the router web page under Advanced Tab/Advanced Settings/BackupRestore menu/ERASE. Then close the browser then reopen it and walk thru the set up wizard.
jweise wrote:
I am connected directly to router with network cable. Modem is connected to router. I believe router is causing internet loss. Did not have this loss with previous router setups.
After suffering multiple disconnects on Thursday morning I decided to see if a full factory reset would result in more reliability. I followed the process recommended by FURRe38. After I completed the process and Satellites (2) were up and working I noticed the following:
The Firmware had updated itself to 2.1.4.16. This was the same as prior to reset
The Orbi and modem (Arris 6183) clocks were set at Standard time. Prior to reset I had set the Orbi to Day Light Savings time. Not sure if this will make any difference to system reliability.
During the times I observed the system since the reset the following occurred: It ran for remainder of Thursday without any problems. On Friday and Sunday system worked well. On Saturday the internet was lost for about 2 minutes, but system came back up on its own and worked OK for rest of day. Around noon on Monday the system went down and came back on its own several times. Finally did a reboot of both the Modem and Router at 1 PM. It is now 3PM and it is still working fine.
When the system works, it works great. It gives me whole house a coverage at full speed (230 Meg). At this point I am not really sure what to do next. I can still bring it back to Costco, but do not know what to replace it with.