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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
I made the mistake of trusting your software over a wireless connection. The software reported that my Orbi router and satellite firmware (2.1.4.12) was out of date, and said 2.1.4.16 was available. I clicked Update All. I waited a couple of hours and the Orbi was still blinking white. Eventually I gave up, hoping that power-cycling would make something happen. Long story short, I'm able to connect to both satellites over Ethernet, and both were updated. The router is totally bricked. It won't boot, and won't be reset. I can't get an IP address for it, can't reach it at all. Sometimes, when I power-cycle it, the power LED is green. Sometimes it turns to flashing red. The top light continues to flash white, ad nauseum. What do????
You can give this a try:
https://kb.netgear.com/22688/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP
Use the TFTP program thats built into windows, do NOT use the on stated in the link. It doesn't work. The one built in with windows does.
You'll need a LAN wired PC connected with the router.
IF this fails, you'll need to contact NG support and ask for an RMA.
I recommend doing any FW updates with a LAN wired PC connected to the router.
bmelvin wrote:
I made the mistake of trusting your software over a wireless connection. The software reported that my Orbi router and satellite firmware (2.1.4.12) was out of date, and said 2.1.4.16 was available. I clicked Update All. I waited a couple of hours and the Orbi was still blinking white. Eventually I gave up, hoping that power-cycling would make something happen. Long story short, I'm able to connect to both satellites over Ethernet, and both were updated. The router is totally bricked. It won't boot, and won't be reset. I can't get an IP address for it, can't reach it at all. Sometimes, when I power-cycle it, the power LED is green. Sometimes it turns to flashing red. The top light continues to flash white, ad nauseum. What do????