Orbi firmware update v2.1.4.16 availability

Furry,

Please allow me to respond to your “interesting” reply…

“I think you miss understanding my responce, you feel that my some of post posting the same thing over and over, we are not helping NG correct issues. Some if you don't seem to want some of us, helping ANY one else in getting there sytems running.”

As I wrote previously. It is not your desire to help others that is being attacked. It is, however, the reality that your ONLY response seems to be the same things. Completely unwilling or incapable of acknowledging that SOME of us have already read your previous posts and seen the same reply over and over and over again. Hence, we are asking for a higher-level dialog. Something with more technical detail and appreciation that “we already followed your steps”. But you continue to reply with the SAME THING, and that does become frustrating and angering. Surely you have dialed into a phone number that has one of those auto-attendant response systems. It asks you questions, and you do your best to answer, but it keeps asking the same things over and over and over again. The same responses again and again. Almost like it has no brain, no original thinking, no ability to understand anything beyond the template responses it was trained to use. Now tell Furry, assuming you have interacted with one of these auto attendant systems. Have you never become no ANGRY with how stupid the system was, that you wanted to throw your phone across the room? If you can relate to me on this….Now apply this to Netgear and this forum and Netgear’s version of SUPPORT. I am sure the auto-attendant has worked for others. I am happy for that. But there is a reason most of these systems allow a bypass to a real-live representative. Someone who is vastly trained and experienced on most issues of that company. Unfortunately for Netgear, your real-life support reps are almost as worthless as the auto-attendant. So, where does a Netgear valued Orbi customer go for help?

“Your so angry at your experineces that you attack anyone trying to help others in gettting there systems working or tell them what to stop posting about, when you seem to have failed at getting yours working. Some of us are here to help those who are willing to listen and actually want our help in getting there systems working.”

Furry, you make a bold accusation that we are obstructing your ability to help others. And impeding those who need help from getting that help. Somehow implying that our poorly functioning Orbi setups (which you imply is our fault) have made us so angry that we are behaving like 8 year old children, “if I can’t have a working Orbi, no one can”. I do not agree with your assessment. I can find no evidence anywhere of what you imply is occurring. What I do see are several Orbi customers seeking more help than what Netgear continues to offer. I see hard working people who paid 100s and even 1000s of dollars for a product Netgear sold them. It doesn’t work, though they have tried everything Netgear has suggested. But when they go back and ask for further help….they get no response, or they get the SAME TEMPLATE AUTO-ATTEDANT REPLY. And you imply they have no right to get angry for this…Again, I disagree with you. I think they have ample reasons to get angry.

“Then if we can't we get them over to NG support to continue there if needed. There are many different configurations and environmental conditions that can lead to bad experineces with ANY kind of wifi system. Not just bad FW.”

COMPLETELY AGREE. Which is why Netgear needs to..

1. Open up more, be more transparent and treat Orbi users with a better understanding that…..I walked through my house for an hour. Measured every Orbi location with an RF meter to know if that location was too hot or too weak. I scanned my entire location for any offensive and/or interfering WIFI signal to insure “NO PROBLEMS”. I ran ethernet cable though my home to give Orbi the BEST connection achievable (tested the cable too using high powered devices (not Orbi) for 986Mbps with zero packet loss). But Orbi can only get 600Mbps. I loaded and reloaded your FW, factory reset all units. I considered that my client devices may have problems of their own. So, I spent HOURS investigating those devices. 40+ different OEM devices, each with different radio OEMs, drivers, etc, etc….ALL EXPERIANCEING THE SAME PROBLEM WITH ORBI. You get the point Furry…So why does an Orbi Satellite “using Daisy Chain mode” choose the Orbi router as it connection with a -80 RSSI…When a neighboring Orbi Satellite has a -60 RSSI????

2. Work with US….Give us all your beta early release code. Most every network hardware company does this. Go to Cisco’s website and look. TONS of early release code anyone can use. An old term I was told YEARS ago when having a problems with a Cisco switch. “One man’s bug, is another man’s feature”. The point Furry is…”Netgear cannot make all decisions about Orbi within a BUBBLE”. And forcing a feature change on EVERYONE will ALWAYS mean…”SOME WILL BE HAPPY…OTHERS WILL BE ANGRY”. So, you give them choices. No auto-update. Allow access to previous release FW, current GA firmware…AND….early release future FW so you can measure how the users respond to it.

“We are here to try to help those narrow down where the real issues are, beside FW, and get users up and running. Theres a long track record of both problems and success in helping users get there systems working by doing what some of are trying to do. For those who don't wish to accept or listen to help then, thats fine too. Were not making anyone drink the coolaid. If you found something better, then move on. If you still have your system, then ask NG support to RMA it or refund it. Move along. Maybe if those of you had listen or taken more advise, maybe your systems would be working.”

Furry, I sense a lot of anger within you. Calm down!!! No one is saying your attempts to help are not of value. Again, we are only saying that; If I ask you for help and your reply is “did you plug in the power cord, and I respond “YES, plugged in, white or blue light on, able to login to the webGUI. Connected to BSSID, etc….” Your reply to me is…”What color is the light”. Maybe I will get upset as I already told you!!! If I tell you I am getting a limited 200Mbps of WIFI speed using several devices of differing OEMs…and then you reply with “can you try a non-Apple device”…Now I am thinking “is this guy an idiot or robot…what??”

Furry, if you are saying Netgear will provide me a full refund for Orbi Pro and the Outdoor unit as well. Then perhaps I may take you up on that. But it would be a shame to see Netgear communicate to customers. “We would rather refund the money, rather than fix our product and deliver on commitments of features you requested (in a future FW release, LOL).

You say “Were not making anyone drink the coolaid”. WHY NOT?!?! Are you not proud of your product? Don’t you want Orbi to have the best chance of success? Is the customer feedback so angering to you that your attitude is; “If you don’t like, then go somewhere else”. If that is your attitude. May I suggest never opening a restaurant or any business that requires customer satisfaction. Because we did listen Furry, we took your advice. It didn’t work, and Netgear doesn’t seem to care or have any better help to offer, and that doesn’t make us wrong or bad customers because we asked for more help beyond what you have offered.

“Not here to tell what users have to do or hammer on freedom speech. However don't condem those of us who are trying to help out others, find what really wrong and try to fix it. Don't tell others what do and do not post about. Were all trying to be civil and professional here.”

No one is condemning anyone…again…calm down…

“The systems DO work when setup well. I just returned from loaning out my Orbi system to good friends of mine who are looking for something that works in there home. Will demo it to see how they like it before buying. Was my same system I loaned out to my buddy over a year ago to try. He ended up buying his own Orbi. ZERO problems with it!!!”

I am happy you and your friends are having a positive experience with Orbi. But that doesn’t do much for the 100s of others who are not. I don’t see how this resolves anything for those who are not on your “friends list”. Again, we are asking for more help, and less of an auto-attendant template response. As expressed before. You should not assume or imply that Orbi problems are caused due to “not being setup well”. Please refer to my explanation of using an RF meter and other steps taken to achieve the PERFECT ORBI SETUP. The same configurations used by many other OEMs that seems to not have Orbi problems. And as we now know about the newer beta firmware that Netgear is choosing to NOT share…seems to resolve some serious throughput problems. Leaving me to speculate…”it’s not due to user error”.

Have a good day Furry. And I hope you and/or Netgear realizes the true nature of the problem and takes steps to fix it. Blaming the user is not the path I recommend you take.

Good Day!

Very glad to hear it Placeesandspaces,

Further confirmation there is a problem wiht the newer FW....

It also seems there is a newer FW beta code floating around in secret that solves speed problems for Orbi. It’s a shame Netgear will not share it, and insist the problems reported are the users fault…