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kenquick's avatar
kenquick
Guide
Mar 07, 2017

Orbi Hard Reset Crashes - Require Reboot

Dear Community,

Is it just me or does anyone elses Orbi crash and either reboot or require a hard reset.  I have a medium sized network with 25 devices that are a mix of everything. IOS, IoT, Smarthome, Alexa, etc.

 

I seem to get frequent reboots and other crashes that go away for days and come back with with multiple crashes.  Sometimes, I will just see the log with a new initialization signalling the reboot.  I am running 1.5.0.12 Firmware.  Problem is not coverage related.  I do run a netgear powerline extender for a xbox in my basement.

 

Performance is good when it is up. 

 

There seem to be lots of DHCP requests in the logs.  I see a ARP attack once in a while, plenty of DOS attacks also.

 

I have had a case open with netgear for 2 months and have not been able to find out the problem and have replaced the units also.  Any guidance or similar problem solving idea would be great. I want to like and keep the Orbi, but my family is almost at the end of their rope.

 

Seems very hard to troubleshoot because of the hard crashes.  I cannot get into the admin pages and must power cycle the unit.

 

Thanks for any help

Troubleshooting

2 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Mar 10, 2017

    Hello Kenquick'

     

    I would try removing devices one at a time to see which device could be causing the issue first one I would try is the powerline adapter.

     

    DarrenM 

    • kenquick's avatar
      kenquick
      Guide
      Mar 16, 2017

      Darren,

       

      I am trying your advice.  I will report back. Though I dont have a solution to remove the Powerline Adapter. I will try to make it a Static IP, since I am seeing alot of DHCP logging from that device.

       

      Has anyone else also seen a lot of DHCP request from Apple devices.  Seems like those devices also cause some problems.  I am trying to see if that causes some concerns.

       

      There must be a little better way than remove one device at a time and just wait.  Let me know if you have any other tips.

       

      Thanks,