Orbi app is asking me frequently about my management password. There is an option in the app to use Touch ID but that also requires entering the password every time!! Can I only use Touch ID so I don't need to enter the password again?!!

Thank you Blanca_O for followng up, The app seems to be working now after the latest update. Previously this was very intermittent. I needed to try many times to get TouchID to work. I'll let you know if I see the issue again. Thanks again,

Orbi IOS app, login using Touch ID

6 Replies

Blanca_O
NETGEAR Employee Retired
Sep 30, 2018
Hi ekhalil,

Welcome to NETGEAR Community!

I tested it in our end and was able to login using touch ID and without entering the admin password. The Orbi app version used is 2.2.6.16. Please install the latest app version.

Regards,
Blanca
Community Team
- Blanca_O
  NETGEAR Employee Retired
  Oct 03, 2018
  Hi ekhalil,
  
  We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
  
  Regards,
  Blanca
  Community Team
  - ekhalil
    Master
    Oct 04, 2018
    Thank you Blanca_O for followng up, The app seems to be working now after the latest update. Previously this was very intermittent. I needed to try many times to get TouchID to work. I'll let you know if I see the issue again. Thanks again,

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Orbi IOS app, login using Touch ID